Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lequisha Cowans

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

9
9
years of professional experience

Work History

Warehouse Order Picker

Barrett Distribution
01.2022 - 11.2022
  • Collaborated with team members to achieve daily pick and pack goals.
  • Checked inventory and selected products from specific locations based upon availability.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Utilized warehouse management system to accurately track and update inventory records.
  • Used scanners to quickly locate and track items in warehouse.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Security Supervisor

Guardworld
01.2021 - 02.2022
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Collaborated with management to develop security policies and procedures.
  • Established and maintained close working relationships with local law enforcement officers.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Kept team compliant with security protocols and appearance standards.

Medical Records Clerk

CIOX HEALTH, Health Information Managements
04.2019 - 05.2021
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Input data into computer programs and filing systems.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Tracked and monitored requests for medical records release.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Maintained patient records in compliance with security regulations.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Scanned and uploaded medical records into electronic medical records system.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Verified accuracy of patient information in medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Processed and tracked requests for medical records from external organizations.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Generated and maintained statistical data related to medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Sorted and distributed incoming and outgoing medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Cashier Team Lead

Kroger's Grocery Store
02.2018 - 09.2019
  • Maintained and updated security protocols for front desk operations.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained team members on cash register operation and cash handling.
  • Processed both cash and card purchases and returns.
  • Operated POS cash register and equipment to collect payments.
  • Educated employees on register use, merchandising, and customer service.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Assisted customers by answering questions and fulfilling requests.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Increased customer loyalty and retention.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Mentored new team members on sales software system operation.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Maintained stock to meet expected customer demand.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Monitored areas for security issues and safety hazards.

Call Center Agent

Ciox
11.2016 - 12.2017
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Maintained and managed customer files and databases.
  • Educated customers on company systems, form completion, and access to services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Processed debit and credit card and electronic check payments.
  • Addressed customer account discrepancies and concerns.
  • Automated processes to manage remote network.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained user account data by initiating account access and establishing in database.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Order Fulfillment Specialist

William Sonoma
11.2015 - 09.2017
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Safeguarded products in storage to protect from spills and damages
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Inspected machinery and equipment to determine functionality and performance.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Transported merchandise pallets to move in warehouse.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Greeted customers and directed to requested products.
  • Received new stock and input values into computer system.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Partnered with merchandising team to create and implement profitable pricing strategies.

Housekeeper

GCA Service Group
03.2014 - 01.2016
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Handled requests for extra linens, toiletries and other supplies.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Dusted picture frames and wall hangings with cloth.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Washed and put away kitchen dishes, utensils and glassware.

Education

Associate of Applied Science - Medical Billing Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2017

High School Diploma -

Olive Branch High School
Olive Branch, MS
05.2010

Skills

  • Product Identification
  • Pallet Arrangement
  • Utilization Reporting
  • Route Logs
  • Order Picking and Processing
  • Pick Lists
  • Picking and Processing

Timeline

Warehouse Order Picker

Barrett Distribution
01.2022 - 11.2022

Security Supervisor

Guardworld
01.2021 - 02.2022

Medical Records Clerk

CIOX HEALTH, Health Information Managements
04.2019 - 05.2021

Cashier Team Lead

Kroger's Grocery Store
02.2018 - 09.2019

Call Center Agent

Ciox
11.2016 - 12.2017

Order Fulfillment Specialist

William Sonoma
11.2015 - 09.2017

Housekeeper

GCA Service Group
03.2014 - 01.2016

Associate of Applied Science - Medical Billing Coding

Ultimate Medical Academy - Clearwater

High School Diploma -

Olive Branch High School

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Lequisha Cowans