Summary
Overview
Work History
Education
Skills
Timeline
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LeQuita Thomas-Ali

Atlanta,GA

Summary

Accomplished Program Manager with a proven track record at ISDD, enhancing program efficiency by 10% through strategic planning and stakeholder engagement. Expert in operations management and project management, I excel in fostering team productivity and implementing solutions that significantly reduce defects. Skilled in Microsoft Office, my leadership motivates teams to exceed objectives while maintaining a keen eye on details.

Overview

10
10
years of professional experience

Work History

Program Manager

ISDD
01.2022 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Assisted in facilitating inter-department operations, formulated and administered standard operating procedures to improve and enhance productivity.
  • Established successful internal and external relationships by coordinating collaboration from investors and staff which increased program efficiency by 10%.
  • Developed ongoing solutions to address program related issues, risks and conflicts to ensure efficiency for case managers.

Assistant Store Manager

Petco
11.2020 - 01.2022


  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Led a team project to revamp the product display, which increased foot traffic by 30%.
  • Assisted in managing store operations, contributing to a 10% increase in profitability within the first year.
  • Implemented a customer feedback system, leading to significant improvements in service delivery.

Quality Control Analyst

GXO
09.2017 - 11.2020
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Enhanced inventory management, reducing out-of-stock situations by 15%.
  • Identified and rectified quality issues resulting in 35% decrease in product defects.
  • Assisted Operations Manager in revamping standardize operations procedures for sortation, receiving and put away processes, which reduced defects quarterly.

Assistant Store Manager

Petsmart
08.2014 - 01.2019


  • Monitor sales performance and adjust strategies accordingly
  • Ensure compliance with all relevant laws and regulations
  • Develop and maintain relationships with vendors and suppliers
  • Oversee the hiring, training, and performance management of store staff

Education

Bachelor of Arts - Psychology

Spelman College
Atlanta GA
05.2020

High School Diploma -

Cedar Grove High School
Ellenwood, GA
05.2004

Skills

Problem-Solving

Project Management

Detail Oriented

Strategic Planning

Leadership and Motivation

Financial Acumen

Type 45 wpm

Microsoft Office

Excel

Community Engagement

Operations Management

Timeline

Program Manager

ISDD
01.2022 - Current

Assistant Store Manager

Petco
11.2020 - 01.2022

Quality Control Analyst

GXO
09.2017 - 11.2020

Assistant Store Manager

Petsmart
08.2014 - 01.2019

Bachelor of Arts - Psychology

Spelman College

High School Diploma -

Cedar Grove High School

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LeQuita Thomas-Ali