Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lestad Miranda

Killeen,TX

Summary

Detail-oriented Cybersecurity student with a unique background as a Correctional Officer, HVAC, and Fiber Technician. Offers a rare combination of hands-on technical troubleshooting, network infrastructure experience, and an unshakeable calm in high-pressure situations. Eager to apply a disciplined, security-first mindset to an entry-level IT support or cybersecurity role.

Overview

3
3
years of professional experience

Work History

HVAC Operator

Artie's Heating and Air Conditioning
07.2025 - Current
  • System Diagnostics: Applied a systematic, hands-on approach to diagnose and troubleshoot complex electrical and mechanical systems, identifying root causes and implementing effective solutions.
  • Hardware Installation & Configuration: Experienced in the physical installation, setup, and wiring of complex equipment, ensuring all components are connected properly according to technical specifications.
  • Use of Diagnostic Tools: Proficient in using specialized diagnostic tools (e.g., multimeters, gauges) to gather data, analyze system performance, and isolate faults—a skill directly transferable to using IT diagnostic software and tools.
  • Cabling & Connectivity: Skilled in running, managing, and connecting low-voltage wiring and control systems, which is foundational knowledge for network and data cabling.
  • Client-Facing Technical Support: Excelled at communicating complex technical issues to non-technical clients in an easy-to-understand manner, managing expectations and ensuring customer satisfaction.
  • Problem Resolution: Successfully guided clients through troubleshooting steps and explained necessary repairs, ensuring they understood the solution and timeline.
  • Technical Documentation: Adept at reading and interpreting complex technical manuals, blueprints, and wiring diagrams to ensure proper installation and repair procedures.
  • Service & Ticket Management: Meticulously documented all work performed, parts used, and final resolutions on service orders—a process identical to managing IT support tickets.
  • Preventative Maintenance: Performed routine system checks and preventative maintenance to ensure long-term system reliability and reduce unexpected downtime.

Fiber Technician

IES Communications
11.2024 - 07.2025
  • Network Infrastructure Support: Gained hands-on experience in network infrastructure support, including the installation, maintenance, and physical management of cabling and associated hardware.
  • Incident Resolution: Proactively minimized system downtime by rapidly identifying, troubleshooting, and resolving network connectivity and infrastructure issues.
  • System Optimization: Contributed to network performance optimization through the meticulous installation, configuration, and testing of network components.
  • Specialized Equipment Proficiency: Developed technical proficiency in using specialized tools and diagnostic equipment for network installation, testing, and repair.
  • Technical Documentation: Created and maintained detailed technical documentation and system diagrams, building a knowledge base to streamline future maintenance and troubleshooting efforts.
  • Service Record Management: Maintained meticulous documentation of all troubleshooting steps and resolutions in service logs, aligning with standard IT support best practices.
  • Customer Service Excellence: Applied a strong customer service orientation by prioritizing end-user needs and ensuring clear communication to deliver effective technical solutions.
  • Continuous Learning: Demonstrated a commitment to professional development by actively participating in training to expand technical knowledge and skills relevant to emerging technologies.

Correctional Officer

Texas Department Of Criminal Justice
01.2023 - 11.2023
  • ncident Reporting: Authored highly detailed, accurate, and objective incident reports under strict deadlines, a skill directly equivalent to documenting technical issues and resolutions in an IT ticketing system (like ServiceNow or Jira).
  • Systematic Record-Keeping: Maintained meticulous logs and records of daily activities, asset movements, and policy compliance, demonstrating a strong capacity for detail-oriented documentation.
  • Attention to Detail: Excelled in environments requiring constant situational awareness and observation, allowing for the early identification of potential issues before they escalate.
  • Conflict Resolution: Mastered de-escalation techniques in high-stress, volatile situations, effectively calming frustrated individuals and guiding them toward a compliant, positive outcome. This is directly applicable to handling upset end-users with critical tech issues.
  • Clear & Concise Communication: Trained to deliver clear, unambiguous instructions and communicate effectively under pressure, ensuring procedures were understood and followed correctly by a non-technical audience.
  • Active Listening: Developed superior active listening skills to accurately assess situations, understand user needs, and determine the most effective course of action.
  • Strict Adherence to Protocol: Operated within a zero-tolerance environment for procedural errors, demonstrating an exceptional ability to learn, internalize, and strictly follow complex Standard Operating Procedures (SOPs).
  • Security & Access Control: Responsible for maintaining the security and integrity of a facility by managing access controls, monitoring surveillance systems, and enforcing strict security policies.
  • Risk Assessment: Consistently evaluated situations for potential risks and followed established protocols to mitigate them, ensuring the safety and stability of the environment.
  • Emergency Response: Trained to respond decisively and effectively to critical incidents, making logical decisions in high-pressure situations to restore order and resolve emergencies.
  • Team Collaboration: Worked as an integral part of a close-knit team where constant communication and mutual trust were essential for operational success and safety.

Education

High School Diploma -

Escuela Virtual De Puerto Rico
San Juan,PR
05-2021

Skills

  • Network troubleshooting
  • VPN configuration
  • Data backup and recovery
  • Holistic Diagnostics
  • Root Cause Analysis
  • Hardware & Infrastructure Management
  • Proficiency with Diagnostic Tools
  • High-Stakes De-escalation
  • Meticulous Ticketing & Documentation
  • Clear Technical Communication

Languages

Spanish
Native or Bilingual

Timeline

HVAC Operator

Artie's Heating and Air Conditioning
07.2025 - Current

Fiber Technician

IES Communications
11.2024 - 07.2025

Correctional Officer

Texas Department Of Criminal Justice
01.2023 - 11.2023

High School Diploma -

Escuela Virtual De Puerto Rico

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