Lerae Morrison
Houston,TX
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles from Sales Associate at NBA Store to Business Owner. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional problem-solving skills and inventory tracking. Achieved notable sales growth by implementing effective sales strategies and fostering collaborative team environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
NBA Store
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Security Site Supervisor
GardaWorld Security
02.2024 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Business Owner
Cook & Company Consultant Services LLC.
01.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
Retail Sales Coordinator
BLCK Market Houston
10.2019 - Current
- Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
- Provided training and guidance to new employees, fostering a supportive team environment.
- Maintained a clean, attractive store environment that facilitated positive customer experiences.
- Organized special events and promotions to drive foot traffic and increase overall sales revenue.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Assistant Manager
Champs Sports
03.2023 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Business Management
El Centro College
Dallas, TXAssociate of Arts - Business Management
Houston Community College
Houston, TX12.2026
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Stocking and receiving
- Store opening and closing
- Product sales
- Sales strategies
- POS system operation
- Inventory tracking
Timeline
Sales Associate
NBA Store
09.2024 - Current
Security Site Supervisor
GardaWorld Security
02.2024 - Current
Assistant Manager
Champs Sports
03.2023 - 07.2023
Business Owner
Cook & Company Consultant Services LLC.
01.2023 - Current
Retail Sales Coordinator
BLCK Market Houston
10.2019 - Current
Business Management
El Centro College
Associate of Arts - Business Management
Houston Community College
High School Diploma -
Cedar Hill High School
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