LeRay Roske
Milwaukie,OR
Summary
Dynamic leader with a proven track record, excelling in customer service and inventory management. Skilled in fostering team unity and coaching staff towards excellence, significantly enhancing customer satisfaction. Expert in problem-solving and multitasking, adept at driving operational improvements and maintaining high-quality standards.
Overview
13
13
years of professional experience
Work History
Store Manager
Nectar Markets LLC
11.2021 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Server Shift Leader
Dave and Busters
05.2016 - 11.2021
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Manager
Sharis Management
05.2012 - 09.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
GED -
Portland Community College
Portland Oregon01-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Team leadership and coaching
- Outstanding communication skills
- Inventory management
- Cash management
- Inventory control
- Employee training
Timeline
Store Manager
Nectar Markets LLC
11.2021 - 12.2024
Server Shift Leader
Dave and Busters
05.2016 - 11.2021
Restaurant Manager
Sharis Management
05.2012 - 09.2016
GED -
Portland Community College
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