Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Lerhonda Scott

Brooklyn

Summary

Administrative professional with extensive experience at Macy's, specializing in employee onboarding and customer service. Demonstrated expertise in data entry and problem-solving, successfully managing hiring processes and fostering team collaboration. Maintained high standards of professionalism and efficiency throughout onboarding procedures.

Overview

24
24
years of professional experience

Work History

Administrative Support Team Associate

Macy's
New York
03.2021 - Current
  • Coordinated distribution of all incoming communications from customers and employees, including faxes, emails, and phone calls.
  • Maintained professionalism and enthusiasm to reflect Macy's commitment to customer service.
  • Oversaw hiring process functions, including prescreening applicants, correspondence, and scheduling interviews.
  • Managed input of employment data into Job Requisition System and facilitated new hire paperwork and training.
  • Balanced the vault daily while executing cash functions efficiently.
  • Provided general administrative support by photocopying, scanning documents, or faxing materials as requested.
  • Utilized problem-solving skills to resolve customer service issues swiftly.
  • Organized filing systems for all documents, ensuring a neat reception area.

Seasonal Onboarding Champion 2024

Macy's
New York
10.2024 - 01.2025
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conduct welcome calls to newly hired colleagues, and support store leaders in onboarding seasonal colleagues.
  • Support seasonal colleagues in key onboarding activities, such as store tours and colleague schedule pick-up.
  • Act as a liaison for seasonal colleagues and incumbent ambassadors to ensure a positive and productive onboarding experience.

Seasonal Onboarding Champion 2023

Macy's
New York
10.2023 - 12.2023
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conduct welcome calls to newly hired colleagues, and support store leaders in onboarding seasonal colleagues.
  • Support seasonal colleagues in key onboarding activities, such as store tours and colleague schedule pick-up.
  • Act as a liaison for seasonal colleagues and incumbent ambassadors to ensure a positive and productive onboarding experience.

Sales Associate (Men's Department)

Macy's
New York
06.2012 - 03.2021
  • Delivered exceptional customer experiences by prioritizing customer needs.
  • Demonstrated proficiency in POS and MPOS systems, including Search and Send.
  • Replenished merchandise displays to maintain optimal product availability.
  • Ensured cleanliness and organization of shoe floor to enhance shopping experience.
  • Proactively assisted customers using devices for product comparison.
  • Facilitated service fulfillment processes efficiently, including BOPS transactions.
  • Greeted customers warmly upon entering department, fostering a welcoming atmosphere.
  • Handled returns professionally, suggesting alternatives to retain customer engagement.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assessed customer needs to provide assistance and information on product features.
  • Processed credit card transactions quickly and securely.
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Organized salesfloor shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Recommended, selected and located merchandise based on customer desires.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed transactions using a point-of-sale system.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases.
  • Handled returns and exchanges according to company policies.

MyShop Captain (Men's Department)

Macy's
New York
06.2018 - 09.2019
  • Delivered exceptional customer experiences by prioritizing customer needs.
  • Demonstrated proficiency in POS and MPOS systems, including Search and Send.
  • Replenished merchandise displays to maintain optimal product availability.
  • Ensured cleanliness and organization of shoe floor to enhance shopping experience.
  • Proactively assisted customers using devices for product comparison.
  • Facilitated service fulfillment processes efficiently, including BOPS transactions.
  • Greeted customers warmly upon entering department, fostering a welcoming atmosphere.
  • Handled returns professionally, suggesting alternatives to retain customer engagement.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assessed customer needs to provide assistance and information on product features.
  • Processed credit card transactions quickly and securely.
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Organized salesfloor shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Recommended, selected and located merchandise based on customer desires.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed transactions using a point-of-sale system.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases.
  • Handled returns and exchanges according to company policies.

Pharmacy Inventory Associate

Duane Reade
Brooklyn
07.2009 - 04.2011
  • Executed inventory counts and estimated pill quantities using scanner gun.
  • Entered report data into computer system for distribution.
  • Audited shelves after inventory counts to verify stock accuracy.

Team Leader/Supervisor

RGIS LLC
Queens
08.2001 - 07.2009
  • Executed inventory counts at retail stores utilizing scanners and guns.
  • Oversaw office operations for one year, managing phone calls, emails, and interview scheduling.
  • Collaborated with small businesses to establish and verify inventory counts.
  • Supervised a team of 4 to 6 members, ensuring adherence to weekly schedules.

Education

High School Diploma -

Grand Street Campus
Brooklyn, NY
01-2001

Skills

  • Microsoft Office
  • Customer service
  • Data entry
  • Time management
  • Employee onboarding
  • Customer satisfaction analysis
  • Communication skills
  • Problem solving
  • Scheduling interviews
  • Document management
  • Cash handling
  • Filing systems
  • Training support
  • Team collaboration
  • Inventory management
  • Professional demeanor
  • Legal documentation and reporting
  • Multi-line phone proficiency
  • Attention to detail
  • Payroll and budgeting
  • Records management
  • Editing and proofreading
  • Client relations
  • Recordkeeping and bookkeeping
  • Payroll and benefits administration
  • Record keeping
  • Writing and editing
  • Reliability
  • Payroll administration
  • Inventory systems
  • Purchasing coordination
  • Office record management
  • Telephone and email etiquette
  • Goal setting
  • Administrative background
  • Problem-solving abilities
  • Administrative support
  • Project coordination
  • Organizational skills

Languages

English

Timeline

Seasonal Onboarding Champion 2024

Macy's
10.2024 - 01.2025

Seasonal Onboarding Champion 2023

Macy's
10.2023 - 12.2023

Administrative Support Team Associate

Macy's
03.2021 - Current

MyShop Captain (Men's Department)

Macy's
06.2018 - 09.2019

Sales Associate (Men's Department)

Macy's
06.2012 - 03.2021

Pharmacy Inventory Associate

Duane Reade
07.2009 - 04.2011

Team Leader/Supervisor

RGIS LLC
08.2001 - 07.2009

High School Diploma -

Grand Street Campus

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