L. Erica Avila
Summary
Adept at business management and relationship building, I significantly enhanced customer loyalty at MadeMan Barber Co. by implementing hygiene protocols and delivering exceptional service. My background also includes coordinating complex dispatch schedules and managing high-stress situations, showcasing my outstanding customer service and time management skills. Achieved a notable increase in client retention through personalized attention and professional ethics.
Overview
15
15
years of professional experience
Work History
Mobile Barber
Self Employed
10.2018 - Current
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Styled hair according to customer preferences.
- Distributed business cards to generate new business.
- Implemented new hygiene protocols, significantly reducing risk of cross-contamination.
- Developed loyal customer base through exceptional service and attention to detail in every cut and shave.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
Barber
MadeMan Barber Co
04.2016 - 09.2018
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
- Increased customer retention through exceptional communication skills and building rapport with clients.
- Completed quality haircuts and styling for men, women and children.
Dispatcher
United Site Services
10.2009 - 04.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5-20 fleet vehicles.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Scheduled and dispatched drivers to locations in Southern California.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Education
Certificate of Hours Completed. - Barber
Marinello Schools of Beauty
West Covina, CA06-2015
High School Diploma -
El Rancho High School
Pico Rivera, CA06-1994
Skills
- Business management
- Professional ethics
- Outstanding customer service
- Time management
- Record keeping
- Relationship building
Languages
Spanish
Professional Working
Timeline
Mobile Barber
Self Employed
10.2018 - Current
Barber
MadeMan Barber Co
04.2016 - 09.2018
Dispatcher
United Site Services
10.2009 - 04.2014
Certificate of Hours Completed. - Barber
Marinello Schools of Beauty
High School Diploma -
El Rancho High School
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