Summary
Overview
Work History
Education
Skills
Timeline
Generic

LErin James

Arlington,TX

Summary

Well-qualified 10+ years with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

17
17
years of professional experience

Work History

Front Desk Supervisor

Unique Passionate Healthcare
05.2022 - 12.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Managed front desk maintenance of client records and lab data.

Customer Service Lead

Humana
03.2018 - 04.2022
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Verified patient insurance coverage and benefits for medical claims.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Identified and resolved discrepancies between patient information and claims data.

Customer Service Supervisor

JW Property Management
04.2007 - 11.2018
  • Coached employees through day-to-day work and complex problems via email and chat.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Administrative task filing and faxing as needed
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Education

No Degree - Real Estate Development

Champion School of Real Estate
Fort Worth, TX
05.2026

Skills

  • Client Relations
  • Property Marketing
  • Client Relationship Management
  • Deescalating situations
  • Effective problem solving skills

Timeline

Front Desk Supervisor

Unique Passionate Healthcare
05.2022 - 12.2023

Customer Service Lead

Humana
03.2018 - 04.2022

Customer Service Supervisor

JW Property Management
04.2007 - 11.2018

No Degree - Real Estate Development

Champion School of Real Estate

Similar Profiles

CREATE PROFILE
LErin James