Lerma Catiggay
Lihue,HI
Summary
Proven track record in enhancing patient care and streamlining clinical operations, as demonstrated at Malama Pono Health Services. Skilled in HIPAA compliance and patient scheduling, with a talent for maintaining confidentiality and delivering compassionate service. Fluent in multiple languages, significantly improving patient communication and satisfaction.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant/Prevention Specialist
Malama Pono Health Services
2022.11 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Financial Services Representative
Hawaii USA Federal Credit Union
2021.11 - 2022.10
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Conducted market research and analysis to identify investment opportunities.
- Offered competitive commercial banking solutions and retail financing options.
Health Practice Liaison
Hawaii Pacific Health/Hawaii Health Partners
2017.01 - 2021.09
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Led monthly meeting with Kauai Medical Clinic management to discuss strategies on how to improve Quality Measure score.
- Prepare meeting agenda, reports, outreach list for monthly meeting
with KMC Clinic Operations Management as well as assigned
Independent providers and their managers - Answer phone calls, Inbasket, and secured chat on a timely manner regarding providers and staff inquiries.
- Managed HMSA/Coreo database to ensure compliant patients are captured on time.
- Review patient chart and inform providers regarding patient health maintenance due.
- Participated in collaborative training program on work etiquette, professional email writing, and self improvement at work.
- Trained new employees on EMR regarding health maintenance dues and HMSA quality measures.
- Monitor provider scorecard by utilizing Coreo data and providers dashboard.
- Developed and updated spreadsheets and databases to track, analyze providers updated score on quality measure performance.
- Generated reports and typed letters in Word and prepared Power Point presentations.
- Scheduled monthly meetings with Clinic Operations Management as well as Independent providers and managers
Certified Medical Assistant
Hawaii Pacific Health/Kauai Medical Clinic
2015.07 - 2016.12
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Take patients health histories, vital signs and record information on the patient EMR.
- Communicated clearly and effectively with patients to verify
information, determine purpose of visit and record medical history. - Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan
instructions. - Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient
information for billing and insurance filing. - Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Tested and recorded blood glucose levels.
- Completed clinical procedures and gathered patient data for
interpretation by physician.
Education
Associate of Arts - Liberal Arts
Kauai Community College
Lihue, HI05.2015
Certificate of Achievement - Medical Assisting
Kauai Community College
Lihue, HI05.2015
High School Diploma -
John F. Kennedy Higi School
Guam 06.1994
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Medical Records Management
- Customer Service
- Maintaining confidentiality
- Immunization Administration
- Medical terminology knowledge
- Patient Flow Management
- CPR
- Adaptable
- Appointment Setting
- Fluent in Tagalog, Ilocano, Kapampangan, English
- Medical office administration
- Antigen testing
Timeline
Certified Medical Assistant/Prevention Specialist
Malama Pono Health Services
2022.11 - Current
Financial Services Representative
Hawaii USA Federal Credit Union
2021.11 - 2022.10
Health Practice Liaison
Hawaii Pacific Health/Hawaii Health Partners
2017.01 - 2021.09
Certified Medical Assistant
Hawaii Pacific Health/Kauai Medical Clinic
2015.07 - 2016.12
Associate of Arts - Liberal Arts
Kauai Community College
Certificate of Achievement - Medical Assisting
Kauai Community College
High School Diploma -
John F. Kennedy Higi School
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