Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Lernin Santos

Lernin Santos

BSW, Social Worker
Winter Haven,FL

Summary

Dedicated and compassionate Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Overview

7
7
years of professional experience
2
2
Certifications
1
1
Language

Work History

Social Work and SDOH Supervisor

InnovaCare Health
05.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Interpreted and explained treatment and benefit programs to clients.
  • Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
  • Collaborated with colleagues on interdisciplinary teams to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
  • Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
  • Enhanced communication between clients and service providers, ensuring timely access to resources and support.
  • Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
  • Facilitated successful client transitions from hospitalization to community-based care through coordinated discharge planning.
  • Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
  • Assisted clients in setting achievable goals while fostering personal responsibility for progress towards self-sufficiency.
  • Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
  • Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
  • Manage approximately 180 patient cases in 4 markets.
  • Supervised 6 Social Workers across 4 Markets

Community Social Worker

Dedicated Senior Medical Center
04.2023 - Current
  • Managed about 300 cases district wide.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Completed timely documentation in patient care software.
  • Assisted with discharge planning by coordinating referrals to transportation, housing, healthcare and social and spiritual services
  • De-escalated stressful situations through individual and family crisis interventions.

Membership Growth Consultant

Dedicated Senior Medical Center
10.2020 - 06.2022
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 137 patient accounts.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Engaged with customers to build rapport and loyalty.
  • Mentored new sales team to surpass goals in alignment with brand standards.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Case Manager

Juvenile Review Board
11.2019 - 07.2020
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Meet with youth groups to acquaint with consequences of delinquent acts.
  • Interview clients individually, in families, or in groups, assessing individual situations, capabilities, and problems, to determine what services are required to meet client social need.
  • Community outreach for prevention awareness focus groups.
  • Tracked about 53 Juveniles cases.
  • Track and analyze juvenile who had open case with court to make sure diversions were met.
  • Investigated juveniles' activities, school attendance and employment.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.

Academic Assistance

ISAAC School
08.2018 - 07.2020
  • Collaborated with teachers and administrators to develop and evaluate school programs by sharing student success data and insights.
  • Collaborated with teachers and administrators to discuss academic needs of students.
  • Instructed students in career development techniques.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas..
  • Adjusted lesson plans from English to Spanish in order to meet special education or 504 criteria.

Education

Master of Arts - Social Work

Ana G Mendez University
Orlando, FL
12-2025

Bachelor of Arts - Social Work

Brandman University
Irvine, CA
12.2020

Skills

Case management

Staff management

Operations management

Process improvement

Strategic planning

Elder care

Self-care strategies

Problem-solving

Multitasking Abilities

Excellent communication

Decision-making

Client needs assessment

Client advocacy

Crisis assessment

Software

Hospital database

Word Processing

Presentation software

Certification

Notary Public

Timeline

Notary Public

11-2023

Social Work and SDOH Supervisor

InnovaCare Health
05.2023 - Current

Community Social Worker

Dedicated Senior Medical Center
04.2023 - Current

My Access Florida Certified

11-2021

Membership Growth Consultant

Dedicated Senior Medical Center
10.2020 - 06.2022

Case Manager

Juvenile Review Board
11.2019 - 07.2020

Academic Assistance

ISAAC School
08.2018 - 07.2020

Master of Arts - Social Work

Ana G Mendez University

Bachelor of Arts - Social Work

Brandman University

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Lernin SantosBSW, Social Worker
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