Technology sales and operations manager with 19+ years of experience leading high-performing sales teams to exceed multimillion-dollar quotas. Skilled in B2B sales strategy execution, talent recruitment, and cross-functional collaboration. Demonstrated success in presenting complex metrics to C-Level executives and enhancing organizational performance through targeted training and employee engagement initiatives.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Manager, Small/Medium Business Sales
T-Mobile
Atlanta, USA
04.2022 - Current
Drove full-cycle sales of SaaS and enterprise integration solutions across SMB and enterprise segments.
Achieved $1.5M enterprise integration deal through collaboration and alignment with executives.
Ranked #1 statewide for net activations in 2024 while overseeing comprehensive sales processes.
Enhanced pipeline discipline and forecast accuracy, resulting in 108% year-to-date attainment.
Boosted team productivity by 20% through coaching frameworks and structured planning.
Manager, Small Business Sales
Wave Broadband
Seattle, USA
11.2020 - 03.2022
Drove regional revenue growth by refining enterprise-aligned sales strategies and enhancing pipeline quality.
Cultivated strong relationships within communities to develop strategic territory plans for new business acquisition.
Surpassed Q1 and Q2 2021 targets by 34% through achieving individual and team quotas.
Led cross-functional teams to execute initiatives that improved operational efficiency.
Tracked daily sales activities, ensuring alignment with performance objectives.
Forecasted accurate sales and revenue targets while guiding sales representatives toward goals.
Recruited, trained, and managed small business sales representatives to exceed objectives.
Provided hands-on training for field teams to enhance skills and competencies.
Manager, Indirect Accounts
T-Mobile (Metro by T-Mobile)
Seattle, USA
07.2013 - 08.2020
Launched MetroPCS in Seattle, Spokane, and Yakima, achieving over 140 locations and 200,000 net subscribers with lifetime revenue exceeding $120 million.
Led development managers to enhance door performance, generating over 100,000 net subscribers and attaining 2019 average quota of 129% with over $4 million in revenue.
Established operational standards to align business practices with corporate objectives.
Cultivated key account relationships through technical reviews, program implementation, and contract negotiations.
Acted as subject matter expert on industry solutions, developing best practices utilized across Pacific Northwest.
Facilitated cross-functional collaboration with marketing, operations, training, engineering, and business development teams.
Analyzed results to provide insights for owners, enhancing dealer partner relationships through profitability discussions.
Designed marketing strategies to increase foot traffic and customized sales training, resulting in top conversion rates among doors.
Education
B.S. - Computer Information Systems
Clark Atlanta University
Atlanta, GA
Skills
Employee development and leadership
Contract negotiation
Sales forecasting and management
Strategic planning
Performance management
Team leadership
Training and development
Relationship management
Change management
Project management
Documentation and reporting
Conflict resolution
Sales techniques
Innovation management
Written and verbal communication
Brand marketing strategies
Talent acquisition
Presentation skills
Awards & Honors
Top Net Activations (Market - 5400 net sims - $150k revenue) - 2024
Top Sales Manager (T-Mobile), 2023 Q4
200K+ Net Subscribers: Spearheaded MetroPCS launches in key markets, acquiring over 200K subscribers and generating $120M+ in customer lifetime revenue.
WINNER'S CIRCLE (METRO BY T-MOBILE), 2016, Annual award given to individuals having significant impact in a market
WINNER'S CIRCLE (METRO BY T-MOBILE), 2016 Q4
PINNACLE (# 2 STORE MGR SPRINT NATIONALLY), 2008, Annual award presented to top 10% composite score managers in United States
NEXT LEVEL MENTOR (METRO BY T-MOBILE), 2018, Nominated by Director and Sr. Manager to mentor an up and coming talent, and prepare candidate for next level in career.
Sales Manager of Quarter (Wave Broadband), 2021 Q4, Top Sales Manager Statewide
Systems Technology Tools
MICROSOFT OFFICE (WORD, EXCEL, & POWERPOINT)
WINDOWS OS
SALESFORCE CRM
TELECOMMUNICATIONS
MOBILE APPLICATIONS
POWERBI
WORKDAY
Communication Skills
Partnered with Marketing and store owners to deliver 100% marketing commitment spend over eight consecutive quarters.
Collaborated within a nationwide leadership network to share best practices and drive consistent execution.
Led a cross-functional team to develop and deploy a leadership development program adopted across Washington State.
Influenced dealer partners through strong relationships and clear communication to advance products, services, and long-term strategic initiatives.
Built trusted relationships with local business owners to launch and scale MetroPCS locations across Greater Seattle, Yakima, and Spokane, WA.