LeRon Bowers

June 2019 - Present

• Provided timely, accurate, and efficient service to customers via email and video chat.
• Verified member identification and followed verification procedures.
• Verified member’s community affiliation to determine their eligibility for partner discounts.
• Worked with customers to troubleshoot verification issues and provided working solutions.
• Flexed between different tasks or service queues based on operational needs.
• Provided feedback to management on issues, concerns, and trends.
• Assisted in documentation and playbook updates as necessary.
• Maintained a positive and professional attitude at all times.
• Met or exceeded performance targets, such as call volume and resolution time.
• Adapted to new technologies and processes as they were implemented.

• Input orders for customers over email and phone
• Maintain basic knowledge of client products and/or services
• Assisted customers with applying and setting up credit cards
• Recommended products based on customer needs as well as provide product re-assurance
• Process and investigate customer claims
• Informed customers of company policy as it relates to claims and chargebacks
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Operate multiple systems to resolve customers concerns.

• Prepare and supply orders by processing request
• Pulling materials, packing boxes, placing orders in delivery area
• Sort and place materials or items on racks, shelves or in bins according to organizational standards
• Maintain inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer
• Assisted in counting of physical inventory
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations free from debris and hazardous materials
• Successfully organize warehouse and work area for orderliness
• Assist with shipping, receiving, unloading trucks, and checking in merchandise.

• Measure, cut, and bend wire and conduit, using measuring instruments and hand tools
• Trace out short circuits in wiring, using test meter
• Strip insulation from wire ends, using wire stripping pliers, and watch wires to terminals for subsequent soldering
• Examine electrical units for loose connections and broken insulation and tighten connections, using hand tools
• Successfully maintain tools, vehicles, and equipment and keep parts and supplies in order.