Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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LeRon Boyd

Washington,DC

Summary

High-energy person that's skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Go-getter Representative works closely with business development professionals to meet objectives and achieve revenue goals. Engages consumers and business leads to educate in products and services offered. Generates new business opportunities using proven processes to prospect business leads and close new accounts.

Overview

2
2
years of professional experience

Work History

Senior Representative

Primerica
Washington, DC
03.2024 - Current
  • Advised customers on product features and usage techniques to maximize their experience.
  • Trained new hires on customer service processes and protocols.
  • Collaborated with cross-functional teams to develop innovative solutions to common problems.
  • Monitored customer feedback to identify opportunities for improvement.
  • Maintained up-to-date knowledge of products, services, pricing plans, promotions.
  • Provided feedback on ways to improve the overall customer experience.
  • Represented the organization at conferences and trade shows.
  • Coordinated special projects within the department as assigned by management.
  • Built lasting relationships with customers to support sales, service and business operations goals.
  • Assisted professionals with mentoring trainees in specific tasks and corporate procedures.

Crew Team Member

Chic-Fil-A
Largo, MD
11.2022 - Current
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers and answered questions related to products and services.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Verified that all orders were correct before serving them to customers.
  • Followed opening and closing procedures as outlined by management team.
  • Assisted colleagues whenever needed during peak business hours.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.

Youth Development Professional

AmeriCorps Program
Washington, DC
03.2024 - 07.2024
  • Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
  • Assessed individual needs of youth to develop appropriate plans for their development.
  • Monitored progress of youth in order to evaluate program effectiveness.
  • Encouraged positive behavior by setting expectations and providing feedback.
  • Promoted positive self-esteem among all participants through encouraging words and affirmations.
  • Provided homework help and tutoring in specific subjects.
  • Monitored and cared for youth in carefully controlled environment to promote safety.

Server

Alamo Drafthouse
Washington, DC
08.2023 - 02.2024
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Delivered food orders promptly and courteously.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Greeted guests and provided menus.
  • Stayed informed about daily specials, new menu items, promotions.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Mckinley Technology High School
Washington, DC
06-2023

Skills

  • Food Inspection
  • Table Setting
  • Inventory Replenishment
  • Inventory Coordination Skills
  • Efficient Food Delivery
  • Customer Interaction
  • Quality Assessment
  • Partnership Development
  • Strong Verbal Communicator
  • Imaginative Concept Development
  • Stage Presence
  • Operational Improvement
  • Engaged Team Member
  • Character Analysis
  • Effective Voice Projection
  • Analytical Problem Solver
  • Professional Networking
  • Client Relationship Building

Affiliations

  • I take intermediate/advance modern dance classes.

Accomplishments

  • Mayor's honor award for best arts 2014

Timeline

Senior Representative

Primerica
03.2024 - Current

Youth Development Professional

AmeriCorps Program
03.2024 - 07.2024

Server

Alamo Drafthouse
08.2023 - 02.2024

Crew Team Member

Chic-Fil-A
11.2022 - Current

High School Diploma -

Mckinley Technology High School

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LeRon Boyd