Leronci'a Brown
Westwego,LA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
360 Concepts- Nola
Metairie, LA
10.2022 - 10.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled interviews with participants and conducted pre-interviews.
- Conducted phone interviews and face-to-face interviews with potential candidates.
Receptionist
Nova Medical Centers
Houston, TX
08.2021 - 09.2022
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Customer Service Representative
Amazon
Houston, Texas
02.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Associate of Applied Science - Medical Assisting
Texas Medical School
Katy04-2021
Some College (No Degree) - Nursing Administration
University of Incarnate Word
San Antonio, TXSkills
- Scheduling
- Office Management
- Data Entry
- Administrative Support
- File Management
- Positive and professional
- Business operations understanding
- Professional Demeanor
- Schedule Management
- Document Management
- Database Administration
- Reception oversight
- Check processing
- Office Administration
- Appointment Scheduling
Accomplishments
- Honor roll
- Attendance
Certification
- Medical Assistant
Timeline
Administrative Assistant
360 Concepts- Nola
10.2022 - 10.2023
Receptionist
Nova Medical Centers
08.2021 - 09.2022
Customer Service Representative
Amazon
02.2021 - 03.2022
Associate of Applied Science - Medical Assisting
Texas Medical School
Some College (No Degree) - Nursing Administration
University of Incarnate Word