Summary
Overview
Work History
Education
Skills
Timeline
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LeRonda Amos

Cardio-Phlebotomist
Burtonsville,MD

Summary

Dedicated professional with proven expertise in customer service and nursing assistance, notably at Visiting Angels and Regency Care. Excelled in conflict resolution and critical thinking, enhancing customer loyalty and patient care. Demonstrated exceptional active listening and problem-solving abilities, significantly improving service delivery and patient satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Walmart
Laurel , MD
08.2011 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Nursing Assistant

Regency Care
01.2018 - 12.2019
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Nursing Assistant

Visiting Angles
Silver Spring , MD
05.2017 - 07.2018
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Contributed to decrease in patient readmission rates with thorough post-discharge instructions and follow-up.
  • Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Optimized inventory management for medical supplies, preventing shortages and supporting patient care.

Education

No Degree - Phlebotomy

MedCerts
Michigan, ND
05.2001 -

High School Diploma -

Fort Meade
Fort Meade MD
05.2024 - 05.2004

Skills

Customer Service

Active Listening

Product Knowledge

Problem-solving abilities

Critical Thinking

Paperwork Processing

Follow-up skills

Conflict Resolution

Documentation

Administrative Support

Timeline

High School Diploma -

Fort Meade
05.2024 - 05.2004

Nursing Assistant

Regency Care
01.2018 - 12.2019

Nursing Assistant

Visiting Angles
05.2017 - 07.2018

Customer Service Representative

Walmart
08.2011 - 08.2023

No Degree - Phlebotomy

MedCerts
05.2001 -

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LeRonda AmosCardio-Phlebotomist