Leronica Shaw
Mequon,WI
Summary
Outgoing, experienced, dedicated, goal focused and compassionate leader with over 16 years of experience seeking to exercise direct and indirect leadership for professional, technical and clerical personnel. As a highly knowledgeable, engaged and effective leader, I have a proven background in managing and directing all activities within multiple specialties. Experienced in developing, recommending and implementing policies, programs and procedures for the day to day operations of the organization.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager of Clinic Operations
Advocate Health
08.2013 - Current
- Managing day to day clinical operations for multiple specialties
- Monitoring the functions of the medical group and revising operational procedures as necessary
- Overseeing all functions of the medical group including reception and scheduling activities, patient service areas and all clinical areas
- Establishing effective policies and procedures for each area, updating as necessary
- Performing human resource management responsibilities, including interviewing and selection of new employees, training, performance evaluations, salary adjustments, resolution of patient and employee concerns, disciplinary counseling and terminations when necessary
- Functioning as a liaison between non physician staff and physicians to ensure effective and excellent service for patients
- Establishing and maintaining effective working relationships with physicians and non-physician staff.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Budgeted for resources to control expenditure and maximize profits.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions.
- Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Spearheaded and implemented new ideas to expand scope of engagement maintaining top tier engagement.
Adjunct Instructor
Concordia University
08.2007 - 08.2015
- Instruct students on how to perform the basics of Clinical Procedures for Medical Assistants
- Teach the basics of Pharmacology as well as CPR
- Administer examinations, conduct student reviews, calculate and maintain student grades and performance
- Develop a daily lesson plan as well as lectures and demonstrations
- Maintain a positive, open and working relationship with all students and the Program Director.
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
Clinical Operations Supervisor
Aurora Health Care
08.2008 - 08.2013
- Fostered a positive work environment through open communication channels, team-building activities, and recognition programs for outstanding employee achievements.
- Improved staff performance by conducting comprehensive training sessions and providing continuous feedback.
- Appraised performance and assisted in staff development.
- Implemented evidence-based practices into daily operations, promoting a culture of continuous learning among clinical staff members.
- Supervised clinical operations and administrative functions.
- Increased patient satisfaction by addressing concerns promptly and implementing quality improvement initiatives.
- Led cross-functional teams in the execution of strategic projects aimed at enhancing overall clinic efficiency and productivity.
- Facilitated communication between departments to ensure seamless coordination during workflow transitions, improving process efficiency.
- Managed physician and nurses' schedules to deliver quality care and services.
- Responded to crisis situations with calm and professional approach to optimize support.
- Lead and directed team of 42 clinical personnel and support staff.
- Developed and adjusted work schedules for all clinical staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Assistant
Aurora Advanced Healthcare
09.2000 - 08.2008
- Assist the Physicians with day to day patient care operation
- Prescription refill processing to the pharmacy
- Processing of specimens to the lab
- Patient preparation and set up for the Physician
- All medical documentation in the patient's medical record
- Filing of medical records
- Arranging future and specialist appointments for patients
- Phlebotomy, injection, minor surgery assist and EKG performance.
Medical Assistant/Team Lead
Columbia Hospital
08.1993 - 08.2000
- Assist the Physicians with day to day patient care operation
- Prescription refill processing to the pharmacy
- Processing of specimens to the lab
- Patient preparation and set up for the Physician
- All medical documentation in the patient's medical record
- Filing of medical records
- Arranging future and specialist appointments for patients
- Phlebotomy, injection, minor surgery assist and EKG performance
- Arrange weekly nursing staff schedules, time off approval, mediator/liaison between nursing staff and physicians
- Function as mediator/liaison between upper management and other non-physician staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Bachelor's Degree - Management and Communication
Concordia University
Mequon, WI09.2004
Medical Assistant Certificate - Medical Assistance
Concordia University
Mequon, WI08.1993
Skills
- Clinical management
- Performance Improvement
- Effective Communicator
- Healthcare administration
- Operations Management
- Budget Planning
- Epic Systems
Certification
Lean Six Sigma Green Belt - Healthcare, 06/2017
References
- Christine Larson, Advocate Health, VP of Clinic Operations, 920-980-2537, Christine.Larson@aah.org
- Isabella Frijia, Advocate Health, Supervisor of Clinic Operations, 414-557-7943, Isabella.Frijia@aah.org
- Ann Marie Windsor, M.D., Advocate Health, Physician, 414-247-4616, Ann.windsor@aah.org
- Delores Parsons, Aurora Health Care, Retired Senior Administrator of Clinical Operations, 414-852-3733, Dapars1956@gmail.com
Additional Information
Lean Six Sigma Green Belt Certification
Medical Group DE&I Council Chair
New Operational Leader Ambassador
Timeline
Manager of Clinic Operations
Advocate Health
08.2013 - Current
Clinical Operations Supervisor
Aurora Health Care
08.2008 - 08.2013
Adjunct Instructor
Concordia University
08.2007 - 08.2015
Medical Assistant
Aurora Advanced Healthcare
09.2000 - 08.2008
Medical Assistant/Team Lead
Columbia Hospital
08.1993 - 08.2000
Bachelor's Degree - Management and Communication
Concordia University
Medical Assistant Certificate - Medical Assistance
Concordia University