Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LEROY BAILEY III

Tampa,FL

Summary

Customer service expert with 20 years of experience resolving account and service issues for numerous clients. Offering 20 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations. Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Service Representative

AnazaoHealth Corporation, A Division Of Fagron
09.2023 - Current
    • Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
    • Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.
    • Strengthened relationships with healthcare providers by maintaining open communication channels regarding shared patients.
    • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
    • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
    • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
    • Promoted available products and services to customers during service, account management, and order calls.
    • Cross-trained and provided backup support for organizational leadership.
    • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
    • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

PERFERRED CUSTOMER SERVICE ASSOCIATE

Walgreens
07.2006 - 08.2023
  • Pursued learning opportunities in order to expand my knowledge and assume a leadership role
  • Resolving day-to-day issues, organizing meetings, training new team members, and implementing ideas for improvement helped me gain a better understanding of business structure
  • Interacted with students from all over the world
  • Oversaw the work of new team member's project aimed at raising awareness of safety, utilizing strong project and team management skills to ensure group success
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions
  • All tasks were completed in a productive and efficient manner
  • Formed strong bonds with my coworkers and managers
  • Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws
  • Oversaw multi-line phone systems that received incoming calls per day, directing people to the right people and providing general information about operations.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

TEAM MEMBER

TARGET
05.2003 - 06.2006
  • Engaged customers by greeting them, answering questions about products or services, and asking probing questions to determine their needs on the phone
  • Used excellent communication to connect with customers, assess needs, and present solutions
  • Followed all of the company's policies, procedures, and safety guidelines
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
  • Worked with store management and program leadership to come up with practical solutions and action plans
  • Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
  • Gathered customer feedback and made recommendations to management about several processes, ensuring customer satisfaction in future interactions
  • Arrived early to work, checked for low inventory, learned about sales or special offers, and became aware of store issues.

Education

Associate of Arts - Justice

Keiser University
Ft Lauderdale, FL
2006

Skills

  • Microsoft Word
  • Microsoft Excel
  • MS Office proficient
  • Customer relation/mediator
  • Dependable and reliable
  • Organized
  • Multi-Line Phone Systems
  • Customer Complaint Resolution
  • Time management
  • Courteous demeanor
  • Staff training and development
  • Insurance Verification
  • Processing payments
  • Answering customer questions
  • Verifying orders
  • Data entry proficiency
  • Customer Relations
  • Transaction Processing
  • De-Escalation Techniques

Certification

  • CPR
  • AED
  • First Aid
  • Class D

Timeline

Pharmacy Customer Service Representative

AnazaoHealth Corporation, A Division Of Fagron
09.2023 - Current

PERFERRED CUSTOMER SERVICE ASSOCIATE

Walgreens
07.2006 - 08.2023

TEAM MEMBER

TARGET
05.2003 - 06.2006

Associate of Arts - Justice

Keiser University

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LEROY BAILEY III