Summary
Overview
Work History
Education
Skills
Timeline
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Leroy Commander

Irmo,SC

Summary

Dynamic retail professional with extensive experience at Walmart and Food Lion, excelling in customer service and operational efficiency. Proven track record in boosting sales through strategic merchandising and enhancing customer satisfaction. Skilled in inventory control and problem-solving, fostering a positive team environment while driving brand awareness and loyalty.

Overview

34
34
years of professional experience

Work History

Assistant Store Manager

Food Lion
02.2012 - Current
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Store Manager of Operations

Walmart
04.1997 - 01.2012
  • Increased sales with special displays and promotions.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager

Food Lion
03.1991 - 04.1997
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

BBA - Business Administration

Grand Canyon University
Phoenix, AZ
12-2010

Theological Studies

Overcoming Outreach School of Ministry
Columbia, SC
06-1998

No Degree - Business Administration

South Carolina State College
Orangeburg, SC
08-1985

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Operations
  • Marketing and promotions

Timeline

Assistant Store Manager

Food Lion
02.2012 - Current

Store Manager of Operations

Walmart
04.1997 - 01.2012

Assistant Store Manager

Food Lion
03.1991 - 04.1997

BBA - Business Administration

Grand Canyon University

Theological Studies

Overcoming Outreach School of Ministry

No Degree - Business Administration

South Carolina State College

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