Summary
Overview
Work History
Education
Skills
Timeline
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LEROY COTA

Santa Rosa,California

Summary

Bilingual Administrative and Operations Manager/Marketing Specialist:

Highly organized and proactive professional with extensive experience overseeing administrative functions, operations management, and marketing initiatives across fast-paced environments. Fluent in English and Spanish, serving as a key communication bridge between executives, clients, homeowners, vendors, and team members—ensuring clarity, trust, and efficiency across all levels.

Proficient in executive support, calendar and travel coordination, event planning, and confidential correspondence. Adept at managing internal workflows, improving cross-functional communication, and driving departmental efficiency. Skilled in supporting HR functions, maintaining data integrity, and managing inventory, purchase orders, and compliance documentation.

Proven ability to develop and manage marketing campaigns, support branding initiatives, and create polished presentations and reports. Known for building strong relationships, solving problems quickly, and streamlining operations to support company growth and executive success.

Overview

8
8
years of professional experience

Work History

Operations Manager/Marketing Specialist

Environmental Dynamics
Santa Rosa, California
08.2023 - Current
  • Maintained compliance records, including subcontractor insurance certifications, licenses, and legal documentation.
  • Handled business license renewals, compliance documentation, and assisted with audits.
  • Managed subcontractor files, ensuring contracts, insurance certificates, W-9s, and agreements were up to date.
  • Monitored key performance metrics, including lead generation, website traffic, social media engagement, customer retention, and referral rates.
  • Tracked operational expenses, labor costs, and job profitability, collaborating with finance to maintain budget efficiency and cost control.

Relationship Banker

Bank of America
Santa Rosa, California
09.2021 - 07.2022
  • Assisted in completing compliance paperwork and following risk assessment procedures to maintain regulatory standards.
  • Established and nurtured strong client relationships, delivering exceptional service, and fostering long-term banking partnerships.
  • Delivered personalized solutions for small business owners, including business accounts, credit lines, and merchant services.
  • Handled daily banking transactions, including deposits, withdrawals, money transfers, and account maintenance.
  • Educated clients on checking and savings accounts, credit solutions, home loans, and investment services to help them make informed financial decisions.

Parts Coordinator

G&C Autobody
Windsor, California
07.2020 - 02.2021
  • Managed automotive parts inventory, procurement, and vendor communications to meet technician demand.
  • Audited stock regularly, processed invoices, and ensured insurance compliance through OEM guidelines.
  • Processed purchase orders, invoices, and vendor billing, ensuring accuracy and timeliness in accounts payable documentation.
  • Supported cross-departmental communications to align technician needs with real-time inventory and delivery expectations.

Operations Manager

Five Star
Modesto, California
07.2019 - 06.2020
  • Directed daily crew logistics, ensuring efficient job site coordination, and labor optimization.
  • Onboarded and trained staff on safety practices and customer service protocols.
  • Conducted quality control inspections and performance evaluations, identifying areas for team training and process improvement.
  • Acted as the point of contact between field crews, management, and clients, facilitating daily updates, escalations, and logistical adjustments.
  • Built long-term relationships with residential and commercial clients, resulting in high retention rates and repeat service requests.
  • Scheduled and confirmed service appointments are customized based on customer availability, project urgency, and special requirements.

Supervisor

Reading Cinemas
Rohnert Park, California
08.2017 - 06.2019
  • Ensured compliance with OEM and insurance guidelines by ordering certified replacement parts when required.
  • Scheduled & Job Coordination Crew Management & Workforce Efficiency.
  • Confirmed appointments with customers, providing accurate time estimates and service details.
  • Adjusted schedules to accommodate last-minute changes, cancellations, or weather-related delays.
  • Provided crews with daily job details, addresses, safety guidelines, and equipment checklists.
  • Conducted onboarding and training for new hires on safety procedures, equipment usage, and customer service expectations.
  • Monitored team performance, identifying areas for improvement in service quality, speed, and safety compliance.
  • Coordinated temporary labor or additional workforce when needed for larger projects or peak seasons.

Education

Some College (No Degree) - Business Administration

Santa Rosa JC
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Skills

  • Bilingual communication (English, Spanish)
  • Transaction accuracy and fraud prevention
  • Operation and logistics management
  • Financial and administrative expertise
  • Workflow optimization and process audits
  • Onboarding and employee file maintenance

Timeline

Operations Manager/Marketing Specialist

Environmental Dynamics
08.2023 - Current

Relationship Banker

Bank of America
09.2021 - 07.2022

Parts Coordinator

G&C Autobody
07.2020 - 02.2021

Operations Manager

Five Star
07.2019 - 06.2020

Supervisor

Reading Cinemas
08.2017 - 06.2019

Some College (No Degree) - Business Administration

Santa Rosa JC