Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leroy Gutierrez

Customer Experience Banker
Commerce City,CO

Summary

A highly experienced and motivated professional with over seven years of experience across banking and construction. Proven track record of success in banking with three years of experience in customer service, loan processing, and financial analysis. Experienced in building and managing construction projects for five years. Possess excellent communication, problem solving, and leadership skills. Committed to delivering quality service and exceeding expectations. Aspire to work in a fast-paced environment where I can continually grow and face challenges as an IT professional. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Customer Experience Banker

Huntington Bank
03.2021 - Current
    • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
    • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
    • Trained new hires on customer service policies and procedures.
    • Developed and maintained strong customer relationships, providing exceptional service and advice.
    • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
    • Referred customers to other banking departments for specialized services.
    • Assisted Branch Manager and staff with general IT issues/ questions whenever necessary

Assistant

Liroy GTZ LLC
01.2016 - 01.2021
  • Increased customer service success rates by quickly resolving issues.
  • Practiced company policies to promote safety and compliance
  • Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations
  • Operated equipment
  • Helped job site manager with projects assigned
  • Asses the installation area to determine measurements, Conditions, and any necessary preliminary work
  • Worked alongside the site manager to coordinate timelines workflows

Education

Certificate - Cybersecurity

University of Colorado At Boulder
Boulder, CO
10.2023

Certificate - Financial Service

Mi Casa Resource Center
Denver
01.2021

Skills

  • Customer Service
  • Follow-up skills
  • Creative Thinking
  • Developing customer relationships
  • Analytical and critical thinking
  • VMware Trouble shooting
  • Active Directory
  • Microsoft 365
  • Linux
  • Python
  • Firewall Fundamentals
  • VPN

Languages

Spanish
Native or Bilingual

Timeline

Customer Experience Banker

Huntington Bank
03.2021 - Current

Assistant

Liroy GTZ LLC
01.2016 - 01.2021

Certificate - Cybersecurity

University of Colorado At Boulder

Certificate - Financial Service

Mi Casa Resource Center
Leroy GutierrezCustomer Experience Banker