Leroy Jackson

Along side daily active customer service duties, I performed several administrative tasks including;

• Using Microsoft Excel to calculate and account for employee tip outs through the business tip pool system
• Presenting well organized and developed menus for beverage and specials daily and quarterly
• Filing and organizing employee certifications and tracking dates of expiration

• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Explored customer feedback data to identify areas of improvement and develop solutions.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Analyzed profit and loss statements to determine areas of interest for optimization and business efficiency

Management of Inventories through the use of software in order to correctly account for product use, storage, consumptions, and organization

Conducting quality checks for employee knowledge, cleanliness standards, and company policies

Communicating with colleagues regarding changes and implementation of changes with the company credo in mind