Le'Roy Kenner
Summary
Proven track record at Enterprise Holdings Inc., Rent-A-Car, enhancing operational efficiency and passenger satisfaction through expert navigation and safe driving practices. Excelled in using GPS technology for streamlined communication, significantly reducing wait times. Commended for exceptional customer service and maintaining a clean driving record, embodying punctuality and safety as core competencies.
Overview
13
13
years of professional experience
Work History
Airport Shuttle Driver
Enterprise Holdings Inc., Rent-A-Car
06.2011 - Current
- Streamlined communication between dispatchers and drivers using GPS technology, contributing to efficient operations during peak and off peak travel periods.
- Kept accurate records of trip details including pick-up/drop-off times, distances traveled, fuel consumption, and any notable incidents or delays.
- Collaborated with other employees to create a positive work environment that contributed to high levels of job satisfaction.
- Handled diverse customer situations calmly and professionally, addressing concerns and resolving issues in a timely manner.
- Reduced wait times for passengers by consistently adhering to established schedules and route plans.
- Increased efficiency by becoming proficient in the use of various electronic devices such as FM radios and smartphones used for job-related tasks.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional knowledge.
- Managed emergencies effectively during potentially stressful situations like vehicle breakdowns or medical incidents among passengers while maintaining professionalism throughout these events.
- Navigated through heavy traffic conditions safely, utilizing advanced driving skills and knowledge of local roads.
- Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
- Provided excellent service under challenging weather conditions, ensuring passengers reached their destination safely and comfortably.
- Fostered a welcoming environment within the shuttle, engaging passengers in conversation when appropriate and respecting their privacy when desired.
- Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
- Enhanced passenger satisfaction by providing timely and efficient shuttle services to and from the airport.
- Coordinated closely with other shuttle drivers for seamless passenger transfers between vehicles as needed.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Pointed out landmarks and other points of interest to passengers.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
- Contributed to company reputation for punctuality by consistently arriving at pick-up locations on time or ahead of schedule.
- Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.
Education
Bachelor of Arts - Entertainment Technology
New York City College of Technology of The City University of New York
Brooklyn, NY06.2026
Skills
- Safe Driving Practices
- Punctuality
- Clean Driving Record
- Defensive Driving
- Passenger transportation
- Vehicle Inspection
- DOT Inspections
- Log Book Maintenance
Accomplishments
Achieved a 3.6 gpa while attending New York City College of Technology.
THE HONORS and UNDERGRADUATE RESEARCH SCHOLARS POSTER PRESENTATION
Page 5 - https://honors.citytech.cuny.edu/wp-content/uploads/2021/05/HSP-Brochure-32nd.pdf
Timeline
Airport Shuttle Driver
Enterprise Holdings Inc., Rent-A-Car
06.2011 - Current
Bachelor of Arts - Entertainment Technology
New York City College of Technology of The City University of New York