Marquitte Roberts-Cunningham
Memphis,TN
Summary
Dedicated candidate seeking to obtain and maintain a full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Documentation Program Coordinator
Faith Specialized Care Services Inc.
12.2015 - Current
- Provided ongoing direction and leadership for program operations.
- Assisted with community resources for healthcare and mental health.
- Gathered and organized printed materials required for program participation.
- Ensure that billing of services provided by the company to TN Care, Medicaid and the appropriate MCO's weekly.
- Assisted with the On-boarding process by interviewing potential employees along with the Human Resources Director.
- Provided insight with determining wage increases.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Met with potential persons supported to receive Supported Living Services or Personal Assistance Services for the agency.
Operations Manager
Omni Visions
10.2007 - 12.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, and assigning specific homes based off employee strengths during the on-boarding process.
- Supervised 60 employees working over various shifts, overseeing efficiency of staff providing service to the person supported/
Education
Associate of Applied Science - Human Resources Management
Union University
2745 Hacks Cross Rd. Germantown, TN 3813804.2024
Skills
- Program Scheduling
- Employee Work Scheduling
- Staff Hiring and Evaluations
- Payroll Administration
- Interoffice Correspondence
- Dependability and Cooperation
- Data Communications
- Clerical Support
- Client Advocacy
- Administrative Duties
Additional Information
Personal References Available Upon Request
Timeline
Documentation Program Coordinator
Faith Specialized Care Services Inc.
12.2015 - Current
Operations Manager
Omni Visions
10.2007 - 12.2015
Associate of Applied Science - Human Resources Management
Union University
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