Summary
Overview
Work History
Education
Skills
Timeline
Generic
leroy mcneil

leroy mcneil

Baltimore,MD

Summary

Dynamic and results-driven professional with extensive experience in janitorial process improvement at Greg Cleaning Services. Proven ability to enhance cleanliness and efficiency through effective oversight and collaboration. Skilled in janitorial procedures and fostering teamwork, while consistently receiving positive feedback for service excellence. Strong communicator dedicated to maintaining high standards.

Overview

12
12
years of professional experience

Work History

Janitorial

Greg Cleaning Services
02.2025 - Current
  • Streamlined communication between janitorial team and other facility staff, promoting a more efficient workflow and faster resolution of issues.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Consistently received positive feedback from guests regarding the cleanliness of facilities, resulting from effective oversight of janitorial services.
  • Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
  • Preserved the cleanliness of common areas and facilities by performing routine janitorial duties as needed.
  • Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
  • Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.

Dishwasher

Shipts Cafe
09.2024 - Current
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing. I am On call for this job shipts cafe.but looking for something more current.Thankyou

Customer Service Representative

LAZ Parking
06.2013 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Cours -

Verizon
Online

Diploma -

Southwestern Highschool
Baltimore, MD
06.2002

Skills

    Song writer,towtruck driver experienced, customer service skill

Timeline

Janitorial

Greg Cleaning Services
02.2025 - Current

Dishwasher

Shipts Cafe
09.2024 - Current

Customer Service Representative

LAZ Parking
06.2013 - Current

Cours -

Verizon

Diploma -

Southwestern Highschool

Similar Profiles

CREATE PROFILE
leroy mcneil