LEROY OUTERBRIDGE
Fairburn,Ga
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
28
28
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Delta Air Lines, Inc
09.2010 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Sky Cap
Delta Air Lines, Inc
01.1999 - 09.2010
- Assisted with processing tickets for customers prior to flight, assist customers with checking bags, make boarding announcements, balance the weight of aircrafts before takeoff.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Contributed to a positive airport environment through friendly interactions with travelers and coworkers.
- Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Supported ticket counter operations, expediting check-in processes for improved efficiency.
Package Sorter – Customer Service
Supervisor - Human Resources
01.1997 - 01.1999
- Sorting package and ensuring delivery the appropriate area, identify damaged packages, loading and unloading, creating address labels.
Education
Electrical Engineering
Morris Brown College
Atlanta, Ga01.1992
Mathematics Studies
Chattahoochee Tech
Marietta, Ga01.2006
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
- Conflict resolution
- Service-oriented self-starter
- Microsoft office suite proficiency
- Customer focus
Awards
Achievement Award- Delta Airlines | 2019 – Best customer service
Affiliations
Omega Psi Phi – Keeper of records and seals
Timeline
CUSTOMER SERVICE AGENT
Delta Air Lines, Inc
09.2010 - Current
Sky Cap
Delta Air Lines, Inc
01.1999 - 09.2010
Package Sorter – Customer Service
Supervisor - Human Resources
01.1997 - 01.1999
Mathematics Studies
Chattahoochee Tech
Electrical Engineering
Morris Brown College
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