Leroy Rivera Jr
Laredo,TX
Summary
Dynamic professional with experience at HEB Grocery Store, excelling in customer service and team leadership. Proven ability to enhance productivity through effective training and conflict resolution. Skilled in time management and problem-solving, consistently optimizing workflows to achieve operational excellence. Committed to fostering strong relationships and delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Wireline Assistant
4A Solutions
10.2023 - Current
- Optimized tools and work environment to enhance workflow efficiency.
Service Partner
HEB Grocery Store
Laredo, TX
04.2015 - 10.2023
- Led team in daily operations, ensuring high-quality customer service and efficient workflow.
- Trained new employees on store policies, procedures, and safety protocols.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Enhanced staff productivity with regular training sessions and performance evaluations.
Education
High School Diploma -
United High School
Laredo, TX06.2016
Skills
- Fast learner
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Workload management
- Conflict resolution
- Customer service
Timeline
Wireline Assistant
4A Solutions
10.2023 - Current
Service Partner
HEB Grocery Store
04.2015 - 10.2023
High School Diploma -
United High School