- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Swimming
- Volunteer Work
LEROY ROSE JR
El Paso,TX
Summary
Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
38
38
years of professional experience
4
4
Certifications
Work History
IT Support Technician
Workforce Opportunity Services
02.2022 - 12.2024
- Coached service desk technicians in Knowledge-Centered Service (KCS) methodology, improving problem-resolution efficiency.
- Configured and managed Active Directory group permissions to streamline new-hire onboarding.
- Enhanced workforce productivity by identifying and granting licenses/permissions for existing employees.
- Conducted privilege reviews and implemented controls to strengthen security and prevent unauthorized access.
- Managed device compliance through Microsoft Intune, deploying software, enforcing policies, and performing remote troubleshooting.
- Configured and troubleshot VPN connections for secure remote access.
- Safeguarded company data by performing regular system backups and establishing recovery protocols.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
Internship Student
IBM
05.2021 - 07.2021
- Completed intensive training in Agile Development, Networking, Design Thinking, Project Management, and Professional Branding.
- Gained proficiency in front-end development tools including JavaScript, CSS, HTML, React, Git, and Material UI.
- Designed and deployed applications—To-Do List, Quiz System, and Search Engine—demonstrating practical software development skills.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
Code Deployment Engineer
Prudential Financial
01.2017 - 01.2020
- Configured, documented, and deployed applications while ensuring quality assurance and alignment with promotion plans.
- Partnered with QA testers for end-to-end unit testing and post-production validation.
- Executed 560+ Archer code deployments with a 98% success rate, ensuring system reliability and uptime.
- Trained and mentored four new engineers, enhancing team capacity and knowledge transfer.
- Provided emergency deployment support to meet critical deadlines.
- Reduced downtime during deployments by closely monitoring performance metrics and proactively addressing issues.
- Facilitated smooth transitions between development, staging, and production environments through effective communication and coordination across teams.
- Optimized resource allocation for deployments, effectively managing competing priorities and tight deadlines.
IT Consultant
Workforce Opportunity Services
01.2016 - 01.2017
- Reviewed and enhanced 50+ commercial websites, ensuring functionality, accuracy, and user experience.
- Maintained accurate documentation for client IT infrastructure and marketing materials.
- Managed and supported client IT infrastructure and back-end systems.
- Collaborated with leadership to define technical solutions, establish standards, and implement infrastructure projects.
- Delivered first-class customer service, consistently meeting client satisfaction metrics.
Learning Facilitator
General Dynamics Information Technology
01.2009 - 01.2011
- Delivered instruction to 2,700+ military service members and distributed curriculum to 1,200+ students at the U.S. Majors Academy.
- Developed course materials, guides, and supplemental resources to reinforce learning.
- Provided technical support for software and instructional technology to ensure uninterrupted training.
- Supported students with learning challenges by creating improvement plans and applying positive reinforcement.
Learning Facilitator
Research Analysis & Maintenance
01.2007 - 01.2009
- Instructed 2,000+ military students in AIT courses; created training guides and supplemental materials.
- Applied educational technology and research-based methods to improve student learning outcomes.
- Delivered performance improvement plans for students with learning deficiencies.
Platoon Sergeant
United States Army
01.1987 - 01.2007
- Served as Acting First Sergeant and Commander, providing leadership and operational oversight.
- Directed platoon operations, ensuring soldiers were trained, disciplined, and mission-ready.
- Enforced uniform, fitness, and professional standards, developing soldiers into effective leaders.
- Leveraged extensive military expertise to provide solutions in logistics, operations, and team leadership.
Education
Workforce Essentials Workshop Certificate - Center for Technology Management
Columbia University
01.2021
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT01.2023
Associate of Science - Software Development
California Institute of Arts & Technology
San Diego, CA01.2020
Computer Systems Networking and Telecommunications
California Institute of Arts & Technology
01.2018
Master Certificate - Software Testing, Quality Assurance/Software Testing
Villanova University
01.2017
Six Sigma Green Belt - undefined
Villanova University
01.2017
Skills
Agile methodology
Certification
CompTIA A+ | CompTIA Network+ | CompTIA Security+ | CompTIA IT Operations Specialist
Affiliations
- Internet Systems Consortium (ISC)
- Toastmasters
- Project Management Institute
Interests
Timeline
IT Support Technician
Workforce Opportunity Services
02.2022 - 12.2024
Internship Student
IBM
05.2021 - 07.2021
Code Deployment Engineer
Prudential Financial
01.2017 - 01.2020
IT Consultant
Workforce Opportunity Services
01.2016 - 01.2017
Learning Facilitator
General Dynamics Information Technology
01.2009 - 01.2011
Learning Facilitator
Research Analysis & Maintenance
01.2007 - 01.2009
Platoon Sergeant
United States Army
01.1987 - 01.2007
Workforce Essentials Workshop Certificate - Center for Technology Management
Columbia University
Bachelor of Science - Cloud Computing
Western Governors University
Associate of Science - Software Development
California Institute of Arts & Technology
Computer Systems Networking and Telecommunications
California Institute of Arts & Technology
Master Certificate - Software Testing, Quality Assurance/Software Testing
Villanova University
Six Sigma Green Belt - undefined
Villanova University
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