Leroy Sims III
Brooklyn
Summary
Optimistic job seeker with an engaging personality and friendly and enthusiastic approach to providing service. Enthusiastic and reliable individual that takes pride in providing excellent customer service and creating memorable experiences Looking to obtain employment to enhance my customer service relations and skills as a recent high school graduate.
Overview
4
4
years of professional experience
Work History
Housekeeping Aide
Avenue At Brooklyn
10.2024 - Current
- Maintained and updated a list of 170 rooms before and after arrival of guests
- Completed assignments according to established quality standards such as sanitizing handles and all surfaces, reorganizing stock, removing and replacing trash along with polishing floors
Dietary Aide
Avenue At Brooklyn
01.2024 - 10.2024
- Assisted with daily meal preparations according to the standards/policies of the companies and residents while building a trustworthy connection to staff and residents
- Eagerly coherent towards coaching and directions that would improve my experience/skills
- Ensured equality amongst all staff and prioritized resolutions towards any problems that of the residents/staff
Cashier
Speedway
09.2023 - 01.2024
- Performed and assisted daily customers with in store purchases
- Completing delegated tasks and duties throughout the shift while creating a hospitable/warm environment for the guests as they come and go
Shift Leader
Dunkin Donuts
09.2022 - 08.2023
- Delegated tasks according to management's list of daily duties
- Supervised both front line and back-of-the-house staff in performance of their duties
- Ensured all staff followed food safety guidelines
- Resolved any customer complaints
- Held guests as highest priority and role modeled exceptional guest service
- Ensured operations excellence by adhering to the systems and standards of the store
- Double-checked drawer counts for accuracy
Crew member
Dunkin Donuts
08.2021 - 09.2022
- Performed food production duties/serve customers at the cash register
- Completed all orders accurately and within Dunkin Donuts speed of service standards
- Focused on guests and accomplished all work assignments with excellence
- Supported training of new crew members as requested
- Described and assembled promoted products and beverages according to the current marketing promotion
Crew Member
McDonald's
02.2021 - 08.2021
- Responded positively to coaching and direction
- Provided fast, friendly customer service to all guests
- Prepared and packaged customer orders to their satisfaction
- Received and processed cash and credit payments for purchases
- Contributed to the cleanliness of workstation and the restaurant
- Prepared all products following appropriate recipes and procedures
Education
High School Diploma -
Fairview Highschool
Fairview Park, Ohio06-2022
High School Diploma -
Polaris Career Center
Middleburg Heights, OH04-2022
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Leadership
- Team Building
- Staff Training
- Cash Handling
- Multitasking
- Sales
- Problem Resolution
- Retail
- Traditional Drawing
Timeline
Housekeeping Aide
Avenue At Brooklyn
10.2024 - Current
Dietary Aide
Avenue At Brooklyn
01.2024 - 10.2024
Cashier
Speedway
09.2023 - 01.2024
Shift Leader
Dunkin Donuts
09.2022 - 08.2023
Crew member
Dunkin Donuts
08.2021 - 09.2022
Crew Member
McDonald's
02.2021 - 08.2021
High School Diploma -
Fairview Highschool
High School Diploma -
Polaris Career Center
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