Leroy Singfield
Air Force Inns Landstuhl Lodging,APO AE
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems. Over [Number] years of customer service experience and extensive knowledge of hotel operations and procedures. Builds supportive work environments that boost staff efficiency.
Overview
11
11
years of professional experience
Work History
Guest Service Manager
Ramstein Lodging Ramstein AB
04.2013 - Current
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Implemented procedures and services to improve hotel services and amenities.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Timeline
Guest Service Manager
Ramstein Lodging Ramstein AB
04.2013 - Current
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