Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leroy Suisala

Rohnert Park,CA

Summary

Experienced professional with a strong track record in overseeing service operations and elevating customer satisfaction levels. Proven ability to guide teams in optimizing workflows and enhancing service delivery standards. Skilled in demonstrating leadership and problem-solving capabilities in fast-paced and demanding settings.

Overview

10
10
years of professional experience

Work History

Total Service Manager

Johnson Controls Fire Protection, LP
02.2021 - Current
  • Work closely with EHS and team members to ensure company safety protocols are practiced and facilitated daily.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Coach, train and mentor team members to support career growth, united team message and instill a family culture environment.
  • Manage direct field labor, support staff, sales and all office team members to work efficiently to meet business KPI's.
  • Meet with customers to discuss service needs and develop effective and practical solutions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Fire Inspector Lead

Johnson Controls Fire Protection, LP
04.2020 - 02.2021
  • Review contracts with sales representatives regularly to identify opportunities for improvement.
  • Maintain and update inspection tasks to support efficient field operations.
  • Implemented daily, weekly and assignments to ensure monthly goals are met and/or exceeded.
  • Implemented new ideas such as holding bi-weekly work in progress (WIP) meetings for review of open service request's and upcoming tasks.
  • Improve customer relations by handling all customer concerns & complaints regarding inspections.
  • Assist TSM and Service Champion with service requests to build great communication lines between administration, customers and field technicians.
  • Provide leadership, motivation and assistance to fire inspectors.
  • Building and maintaining a high team morale with our office staff & field team.
  • Audit inspection reports to ensure company and customer
    expectations are met and systems operating up to code.
  • Review and complete company reports such as the ODS-
    Unevaluated List, Inspection Burndown, etc.
  • Work closely with TSM to provide support for the team and
    customers.

Fire Service Operations Manager

Bay Alarm Company
08.2015 - 04.2020
  • Led, managed and organized a team of 15 employees which included fire inspectors, service technicians, field supervisor, installers and an in-house service coordinator.
  • Project manage multiple fire projects including emergency service required for down fire alarm systems.
  • Manage a team of Fire Inspectors performing inspections per NFPA 25 & NFPA 72.
  • Lead and manage team of Fire Inspectors to achieving goal for a consecutive period of over 2 years.
  • Instilled a high team morale with all departments in operations and sales magnifying excellent handoff communications.
  • Excellent written and verbal communication skills.
  • Outstanding organizational and problem solving skills ensure a streamlined and efficient service and fire inspection of alarm systems.
  • Operations Manager of the year in 2018 and 2019.

Education

Bay Alarm University
01.2019

High School Diploma - undefined

Tafuna High School
06.2001

Skills

  • Strong interpersonal communication
  • Team leadership
  • Project management expertise
  • Skilled in client-centered adaptability
  • Supportive demeanor
  • Effective team leadership
  • Strong organizational skills
  • Proficient in problem resolution

Timeline

Total Service Manager

Johnson Controls Fire Protection, LP
02.2021 - Current

Fire Inspector Lead

Johnson Controls Fire Protection, LP
04.2020 - 02.2021

Fire Service Operations Manager

Bay Alarm Company
08.2015 - 04.2020

High School Diploma - undefined

Tafuna High School

Bay Alarm University

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