Hi, I’m
Leroy Thomas
Kaaawa,HI
Summary
Motivated Senior District Leader with sales and operational management expertise. Bringing 30 years of experience and skills in financial administration, recruitment and team development. Decisive and strategic leader with demonstrated track record of success.
Overview
39
years of professional experience
Work History
Regis Corporation
Senior District Leader
01.2000 - 01.2018
Job overview
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Oversaw development of managers and sales strategies to maximize profits.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions.
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of the Super Cuts, Regis, MasterCuts Brands
- Trained Salon managers to delegate daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Supervised 15 Salons employees ranging from 10 to 20 at each Salon
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Provided exceptional customer service to customers, increasing customer loyalty
- Maintained cleanliness and organization of the Salons working closely with employees to systemize tasks.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Maintained cleanliness and organization of the Salons, working closely with employees to systemize tasks.
Salon MaNaz
Owner and Operator
01.1993 - 09.2013
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
Marinello’s Beauty College, San Francisco, CA
Cosmetology License from Cosmetology Education
El Cerrito High School, El Cerrito, CA
High School Diploma
06.1974
Skills
- Talent Pipelining
- Revenue Benchmarks
- Sanitation Regulations
- Inventory Control Processes
- Sales Strategies
- Sales Leadership
- Audit Facilitation
- Team Development
- Customer Satisfaction
- Customer Experience Management
- Customer Service and Assistance
- Visiting Locations
- Sales Development
- Employee Performance Evaluations
- District Standards
- POS Inventory System Operation
- Providing Feedback
- Bank Deposits
- Workflow Schedules
- Staff Meetings
- Strategic Vision
Timeline
Senior District Leader
Regis Corporation
01.2000 - 01.2018
Owner and Operator
Salon MaNaz
01.1993 - 09.2013
Marinello’s Beauty College
Cosmetology License from Cosmetology Education
El Cerrito High School
High School Diploma
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