LeRoy Woodrich
Nooksack,WA
Summary
Driven, results oriented, customer service professional eager to apply 15 years of team leadership, program management, coordination and collaborative skills, and supervisory experience.
Overview
18
18
years of professional experience
Work History
CSR / Project Lead
Oldcastle Infrastructure
04.2022 - 02.2024
- Focused on customer service by working to create customer loyalty through strong communication, providing for customer needs and helping partner to meet deadlines and expectations of customer.
- Strived to be professional in delivering products Oldcastle was contracted to do in way that is ethical, prompt, and consistent. And when necessary was accountable to customer when team was not able to meet needs.
- Required to be organized and detail oriented to complete daily tasks and project assignments. Responsible for taking walk in visits, phone calls, fielding quote requests, putting together quotes, taking orders/PO's from customers, creating submittals, managing projects, working with production and transportation teams to furnish high quality product and customer experience that would ensure their return business.
- Worked closely with estimating team to provide quotes in wet utility market. In span of year provided 283 quotes, totaling $3.7 million, with average quote value of $13,000. Worked to maintain consistent MC% to ensure profitability of sales.
- Worked closely with customer base and old customers to improve processes, pricing, communication, production, delivery and overall customer experience to win back work and maintain book of business.
Recreation Coordinator
City of Astoria Parks & Recreation
09.2017 - 03.2022
- Managed adult and youth sports, adult fitness, after school, and summer day camp programs
- Maintained running inventory of supplies and purchases to monitor budget expenditures
- Conducted clinics and meetings to ensure consistency throughout program
- Maintained positive relationships and ensured great customer service by spending many weekend and overtime hours working through difficult situations with coaches, parents, and participants
- Evaluated work performance of 40-45 employees and conducted formal annual performance reviews designed to improve job performance and employee satisfaction
- Worked in City of Astoria's childcare programs; first in Emergency Care for frontline essential workers, and then into Sprouts Learning Center, working to support childcare professionals
- Trained staff in first aid/CPR, and ensured state mandated training courses were completed.
Intramural & PE Instructor (Graduate Asst.)
Eastern Washington University
09.2015 - 06.2017
- Developed comprehensive training programs for recreation staff, resulting in improved employee performance and guest experience
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services
- Oversaw maintenance of recreation facilities, ensuring regular inspections and timely repairs were conducted to uphold safety standards
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
- Improved student performance by defining clear goals and communicating performance metrics
- Responsible for 8 classes per quarter
- Created and developed lesson plans to meet students' academic needs
- Promoted classroom safety, collaboration, and best practices.
Sport Coordinator
Spokane Youth Sports Association
05.2006 - 05.2016
- Provided vision, direction, and leadership for seven youth sports programs and associated activities within Spokane Youth Sports Association (SYSA)
- Recruited, trained, and led volunteer coaches, officials, and staff for 200 teams in multiple sports leagues
- Conducted clinics and meetings to ensure consistency throughout program
- Maintained positive relationships and ensured great customer service by spending many weekend and overtime hours working through difficult situations with coaches, parents, and participants
- Coordinated and developed sports leagues and managed all aspects of programs for 10,000 youth athletes from all social and economic segments of community with emphasis on developing commitment, teamwork, dedication, and hard work to build and reinforce characteristics that will produce quality young men and women
- Unified programs from three separate baseball groups into Spokane Indians Youth Baseball, providing Spokane community with best possible baseball program for all local youth.
Education
BA - Recreation Management
Eastern Washington University
MA - Sports & Recreation Admin
Eastern Washington University
Skills
- Customer Focus
- Complaint Resolution
- Project management abilities
- Customer Service
- Teamwork and Collaboration
- Written Communication
Timeline
CSR / Project Lead
Oldcastle Infrastructure
04.2022 - 02.2024
Recreation Coordinator
City of Astoria Parks & Recreation
09.2017 - 03.2022
Intramural & PE Instructor (Graduate Asst.)
Eastern Washington University
09.2015 - 06.2017
Sport Coordinator
Spokane Youth Sports Association
05.2006 - 05.2016
BA - Recreation Management
Eastern Washington University
MA - Sports & Recreation Admin
Eastern Washington University