Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leroy wynn

Pensacola

Summary

Dynamic hospitality professional with a proven track record at Hyatt PLACE PENSACOLA, excelling in guest relations and front desk operations. Skilled in cash handling and problem-solving, I enhanced guest satisfaction through personalized service and efficient check-in processes, contributing to a seamless experience for all patrons.

Experienced with managing night audit duties, including financial reconciliation and report generation. Utilizes customer service skills to address guest inquiries and resolve issues efficiently. Knowledge of front desk operations and hotel management software, ensuring smooth and accurate night-time operations.

Diligent [Desired Position] with hands-on experience in managing front desk operations during night shifts, ensuring seamless guest check-ins and addressing any issues promptly. Demonstrated ability to handle financial transactions accurately and maintain detailed records, contributing to smooth hotel operations. Proven track record in customer service and problem-solving, ensuring guest satisfaction and loyalty.

Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

25
25
years of professional experience

Work History

Front Desk/Night Auditor

Hyatt PLACE PENSACOLA
09.2020 - 04.2025
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Logged wake-up call requests and set up automatic rings in system.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Performed nightly updates to room charges and rates.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
  • Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
  • Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Processed payments securely using the property management system while adhering to strict privacy guidelines.
  • Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
  • Balanced hotel accounts and resolved discrepancies.
  • Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
  • Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
  • Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored facility security for guest and personnel safety.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Assisted guests with luggage storage needs when necessary, demonstrating commitment to excellent service standards.
  • Identified opportunities for process improvements within night audit operations resulting in streamlined workflows.
  • Planned coverage needs and organized services to support incoming special events.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Truck Driver

Davis Express
02.2013 - 03.2020
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Enhanced safety by conducting regular vehicle inspections and routine maintenance.
  • Contributed to culture of safety, participating actively in safety meetings and trainings.
  • Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
  • Reduced downtime by promptly reporting and addressing maintenance issues.
  • Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
  • Enhanced team morale with positive attitude and strong work ethic during long hauls.
  • Improved on-time delivery rates with meticulous planning and time management.
  • Improved fuel efficiency, adopting eco-friendly driving practices.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
  • Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
  • Reduced fuel consumption by implementing efficient driving routes.
  • Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
  • Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures.
  • Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
  • Fostered supportive environment among driving team, leading by example and offering help when needed.
  • Strengthened relationships with clients by providing exceptional service and timely communication.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.

Truck Driver

Werner Enterprises
01.2000 - 10.2013
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Inspected vehicles and completed routine maintenance to keep equipment in good working order.
  • Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
  • Delivered goods to customers both locally and long distance.
  • Contacted customers to report delayed delivery times.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Charted out upcoming routes with GPS technology and maps.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Inspected vehicles to identify potential mechanical problems and confirm reliability before each drive.
  • Communicated with company dispatchers to alert of any issues or delays.
  • Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
  • Secured freight during stops and rest periods to prevent theft.
  • Completed multi-day and overnight trips every month.
  • Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
  • Reduced maintenance costs with thorough pre-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
  • Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
  • Maintained a clean driving record by adhering to all traffic laws and company policies, demonstrating responsibility and professionalism on the road.
  • Kept meticulous logs of correspondence with customers and freight recipients.
  • Completed specialized training courses to expand skill set, including hazardous materials transportation certification for additional route options.
  • Organized accurate and compliant shipping paperwork and financial records to avoid errors.
  • Collaborated with fellow truck drivers to share best practices, improve performance, and promote a supportive working environment.
  • Completed average of [Number] miles per day in [Number]-hour shifts to maintain delivery schedules.
  • Strengthened relationships with clients through consistent professionalism, clear communication, and attention to detail in meeting their specific needs.
  • Improved fuel efficiency by monitoring driving habits and implementing best practices for long-haul trips.
  • Completed [Number]% of freight deliveries on time or ahead of schedule.
  • Supported warehouse operations during loading and unloading procedures, ensuring proper handling of cargo to minimize damage.
  • Minimized downtime between assignments by actively communicating availability status and promptly responding to dispatch requests for new jobs.
  • Enhanced overall safety culture within the company by actively participating in safety meetings and offering suggestions for improvement based on personal experience.
  • Identified best routes per delivery and navigated to each location using [Type] GPS devices.
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
  • Helped company improve transportation efficiency [Number]% through on-time deliveries.
  • Followed road safety regulations and completed [Number]% of freight deliveries without accident or truck malfunction.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Enhanced customer satisfaction by providing timely updates on shipment progress and professionally addressing any concerns or inquiries.
  • Continuously updated knowledge of industry trends, regulations, and best practices through participation in workshops, seminars, and online resources.
  • Drove heavy-duty vehicles with [Type] trailers to deliver [Type] products across [Location].
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Proactively addressed potential issues with shipments by regularly inspecting cargo for securement and adjusting as necessary during transit.
  • Optimized routes based on road knowledge, traffic updates and GPS data.
  • Escalated critical issues to supervisor for immediate correction.
  • Handled maintenance and washing of [Number] trucks.
  • Loaded and unloaded vehicles and secured items for long road trips by using [Type] and [Type] equipment.
  • Helped load and unload freight at beginning and end of each trip to support on-site loading dock teams.
  • Contributed to company growth by consistently achieving high miles driven per month without sacrificing safety or punctuality standards.
  • Assisted in the training of new drivers by sharing knowledge, providing guidance, and offering constructive feedback on performance improvement areas.
  • Transported freight via [Type] trucks between [Number] cities on weekly cycle.
  • Facilitated smoother border crossings when transporting international shipments through familiarity with customs documentation requirements and efficient processing procedures.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Completed routine maintenance on truck to keep in working order.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.

Education

General Studies

Pensacola High School
Pensacola, FL
01-1984

Skills

  • Time management
  • Assistance in client relations
  • Guest reception
  • Cash transaction processing
  • Credit and cash payments
  • Welcoming guests
  • Customer assistance
  • Data entry expertise
  • Greeting guests
  • Teamwork attitude
  • Revenue monitoring
  • Payment collection
  • Hotel reservations
  • Patience and tolerance
  • Front desk operations
  • Resolving issues
  • Guest services
  • Posting charges
  • Safety and security procedures
  • Supply stocking
  • Reservation handling
  • Initiative and proactivity
  • Oral and written communications
  • Reception management
  • Daily transactions review
  • Generating reports
  • Account balancing
  • Professionalism and discretion
  • Wake-up calls
  • Reservations
  • Mail and packages
  • Registration processing
  • Guest relations management
  • Transaction processing
  • Multi-line phone systems
  • Payment oversight
  • Charge posting
  • Automated telephone systems
  • Correspondence management
  • Performing wake-up calls
  • Wake-up call setup
  • Overseeing front desk
  • PMS systems
  • Stress management techniques
  • Check-ins and check-outs
  • Cash handling experience
  • Checking guests in and out
  • Hospitality services
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Teamwork

Timeline

Front Desk/Night Auditor

Hyatt PLACE PENSACOLA
09.2020 - 04.2025

Truck Driver

Davis Express
02.2013 - 03.2020

Truck Driver

Werner Enterprises
01.2000 - 10.2013

General Studies

Pensacola High School

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Leroy wynn