Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Leroya Kearse

Washington,DC

Summary

Seasoned Site Director successful at planning, coordinating and managing daily operations. High-energy, motivational leader familiar with administrative, personnel and engagement areas.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender and Server

Bens Next Door
09.2020 - Current

Operations Supervisor

DHL
08.2020 - Current
  • First line of communication for customer solutions and for all ground movements and airports
  • Staff management, workload planning, and objective setting for staff
  • Initiate process improvements that enhance the team's output
  • Responsible for all incoming and outgoing packages during the nightshift.

Case Manager

RECOVERY CENTERS OF AMERICA
10.2018 - 12.2020
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases
  • Coordinated resources from diverse providers for intervention plans
  • Developed appropriate care plans for at-risk individuals and high-risk families
  • Reviewed effectiveness of treatment for individual and family situations
  • Reviewed and recorded progress of patients
  • Determined and coordinated appropriate level of care to meet individual patient needs
  • Coordinated support services and optimized communication between healthcare workers and patients
  • Reviewed treatment plans against individual goals and healthcare standards
  • Documented plans, findings and results and submitted to employers and insurance carriers
  • Coordinated between various entities to manage cases
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.

Server/ Bar Manager

Bar Louie
08.2017 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Assistant General Manager

Ihop
09.2016 - 05.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.

Housekeeping Coordinator

RECOVERY CENTERS OF AMERICA
04.2017 - 10.2018
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention
  • Liaised with vendors to order housekeeping supplies and guest toiletries
  • Diminished financial discrepancies by managing payroll and bookkeeping processes
  • Stocked room attendant carts with supplies to keep carts organized and clean
  • Reviewed employee performance and devised improvement plan to achieve goals
  • Supervised and supported housekeeping personnel to maximize quality of service and performance
  • Sustained safety protocols to support proper and cost-effective equipment and material usage
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
  • Collaborated with multiple departments to maximize workflow and efficiency.

Receptionist

RECOVERY CENTERS OF AMERICA
09.2016 - 09.2017
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Answered and directed incoming calls using multi-line telephone system
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • AMA Blocking
  • Prepared packages for multiple deliveries and coordinated timely shipments
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Sorted incoming mail and directed to correct personnel each day
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Responded to customer concerns and issues by following up with the appropriate person or persons.

Recovery Support Specialist

RECOVERY CENTERS OF AMERICA
01.2015 - 09.2016
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines
  • Devised community-based programs focused on combating specific problems
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Enforced state and federal regulations as well as company policies and procedures for strict compliance
  • Organized and carried out continual education and development of staff
  • Prepared patients for self-management and decision-making responsibilities.

Site Director

COMMUNITY SERVICE FOUNDATION
09.2013 - 01.2015
  • Mentoring Program Coordinator Observed and assessed student performance and kept thorough records of progress
  • Established clear objectives for all lessons, units and projects
  • Implemented a variety of teaching methods such as lectures, discussions and demonstrations
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Improved students' reading levels through guided reading groups and whole group instruction
  • Mentored and counseled students with adjustment and academic problems
  • Worked outside normal hours to be available to answer parent and student questions.

Education

ASSOCIATE OF SCIENCE - PSYCHOLOGY/ FORENSIC PSYCHOLOGY

Everest College
Arlington, Virginia
05.2009

Skills

  • Administrative
  • Clients
  • Excellent customer service
  • Inventory
  • Letters
  • Meetings(schedule's and followups)
  • (Microsoft Excel, PowerPoint, Outlook, Suite, Word)
  • Filing mail
  • Ordering office supplies
  • Policies
  • Spreadsheet
  • Supervising
  • Organizing
  • Client relations specialist
  • Conflict resolution techniques
  • Marketing savvy
  • Team management
  • Persuasive
  • Focused on customer satisfaction
  • Training and development
  • Scheduling
  • Deadline-oriented
  • Skilled multi-tasker
  • Talent development
  • Management of remote employees
  • Operational Efficiency
  • Scheduling Coordination
  • Sales Support
  • Workforce Planning
  • Facilities Management
  • Budget Development

Certification

  • First Aid/CPR
  • ServSafe
  • Alcohol And Drug Use Screening, Brief Intervention, and Referral to Treatment

Affiliations

Member, Small Business Association (2008 - present)

Timeline

Bartender and Server

Bens Next Door
09.2020 - Current

Operations Supervisor

DHL
08.2020 - Current

Case Manager

RECOVERY CENTERS OF AMERICA
10.2018 - 12.2020

Server/ Bar Manager

Bar Louie
08.2017 - 05.2020

Housekeeping Coordinator

RECOVERY CENTERS OF AMERICA
04.2017 - 10.2018

Assistant General Manager

Ihop
09.2016 - 05.2020

Receptionist

RECOVERY CENTERS OF AMERICA
09.2016 - 09.2017

Recovery Support Specialist

RECOVERY CENTERS OF AMERICA
01.2015 - 09.2016

Site Director

COMMUNITY SERVICE FOUNDATION
09.2013 - 01.2015

ASSOCIATE OF SCIENCE - PSYCHOLOGY/ FORENSIC PSYCHOLOGY

Everest College

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Leroya Kearse