Lerran Pellowe
Louisville,KY
Summary
Enthusiastic and people-centered education major at Grand Canyon University with a 4.0 GPA and a passion for creating welcoming, Christ-centered environments. Experienced in customer service, hospitality, and childcare through roles at Chick-fil-A, Weathered Oak Coffee Shop, and as a nanny. Known for strong communication, leadership, and organizational skills, with a heart for helping others feel valued and informed. Excited to represent GCU by guiding prospective students and families with excellence, warmth, and professionalism.
Overview
5
5
years of professional experience
Work History
Barista
Weathered Oak Coffee Shop
02.2025 - Current
- Prepared and served high-quality coffee beverages following established recipes.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, enhancing overall customer experience and satisfaction.
- Trained new baristas on equipment use, beverage preparation, and customer interaction techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Nanny
Private Family
05.2021 - Current
- Supervised daily activities, fostering a safe and nurturing environment for children.
- Developed age-appropriate educational and recreational activities to enhance child development.
- Established routines to promote consistency in children's schedules and behavior management.
- Communicated effectively with parents regarding children's progress and needs.
Guest Services Associate
Chick Fil A
09.2022 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Life Guard
Persimmon Ridge Pool
05.2022 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Education
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZHigh School Diploma -
Christian Academy of Louisville
Louisville, KY05.2025
Skills
- Customer Service & Guest Relations
- Verbal and Written Communication
- POS & Cash Handling
- Organization & Time Management
- Team Collaboration
- Problem Solving & Creative Solutions
- Leadership & Training Experience
- First Aid / CPR Certified
Timeline
Barista
Weathered Oak Coffee Shop
02.2025 - Current
Guest Services Associate
Chick Fil A
09.2022 - 12.2023
Life Guard
Persimmon Ridge Pool
05.2022 - 09.2023
Nanny
Private Family
05.2021 - Current
Bachelor of Science - Education
Grand Canyon University
High School Diploma -
Christian Academy of Louisville