Lerrell George
Azusa,US
Summary
Dynamic Case Manager with a proven track record at American Honda Motor Co, adept at client assessments and service eligibility determination. Skilled in conflict resolution and CRM software, I effectively connect clients to essential services, ensuring optimal care plans and improved outcomes. Committed to enhancing client satisfaction through active listening and problem-solving.
Overview
3
3
years of professional experience
Work History
Case Manager
American Honda Motor Co
Chino, US
09.2024 - Current
- Coordinated client assessments to determine needs and service eligibility.
- Monitored progress and adjusted care plans based on client feedback.
- Collaborated with community resources to connect clients with essential services.
- Maintained accurate documentation of client interactions and service outcomes.
Commercial Driver
AutoZone
Covina, US
01.2024 - 09.2024
- Operated commercial vehicles for safe and timely delivery of products.
- Managed inventory by loading and unloading merchandise efficiently.
- Adhered to traffic regulations and company policies during transportation.
- Assisted in training new drivers on safe driving practices and routes.
Dishwasher
Corner Bakery Cafe
Glendora, US
09.2022 - 05.2023
- Maintained adequate levels of cleaning supplies for washing dishes.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Checked temperatures of dishwashing machines to ensure proper functioning.
Construction Worker
Mladen Buntich Construction
Upland, US
10.2022 - 03.2023
- Installed formwork for concrete structures following specified guidelines.
- Operated heavy machinery to complete various construction tasks efficiently.
- Assisted in building structures according to blueprints and specifications.
- Maintained tools and equipment to ensure safe and effective operation.
Education
High School Diploma -
South Hills High School
West Covina, CA06.2022
Skills
- Customer Service
- Conflict Resolution
- CRM Software
- Data Entry
- Process Improvement
- Communication
- Active Listening
- Problem Solving
- Time Management
- Product Knowledge
- Call Center
- Forklift Operation
- client assessments
- service eligibility
- case management
- time management
Accomplishments
- Delivered personalized support, fostering customer loyalty and satisfaction.
- Enhanced service processes, leading to noticeable efficiency improvements.
- Resolved customer inquiries swiftly via phone, email, and chat.
- Analyzed feedback to identify service gaps, implementing effective changes.
- Conducted public speaking events to promote service excellence.
- Executed delivery routes, enhancing efficiency and customer satisfaction.
- Assisted fellow drivers promptly, fostering a collaborative environment.
- Navigated routes using GPS, ensuring timely deliveries.
- Addressed customer inquiries swiftly, boosting service quality.
- Greeted and assisted customers, enhancing store experience and driving repeat visits.
- Collaborated with team to ensure seamless store operations during peak seasons.
- Guided customers to locate products, improving satisfaction and reducing search time.
- Supported colleagues with tasks, contributing to a cohesive and efficient work environment.
Personal Information
Title: Customer Service Representative
References
References available upon request.
Timeline
Case Manager
American Honda Motor Co
09.2024 - Current
Commercial Driver
AutoZone
01.2024 - 09.2024
Construction Worker
Mladen Buntich Construction
10.2022 - 03.2023
Dishwasher
Corner Bakery Cafe
09.2022 - 05.2023
High School Diploma -
South Hills High School