Summary
Overview
Work History
Education
Skills
Timeline
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Les Duffield

Spanish Fort,AL

Summary

Impactful Director of Sales Operations with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.

Overview

31
31
years of professional experience

Work History

Area Director of Sales and Operations

Pepboys Tires And Service
03.2013 - Current
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Utilized cross-functional strategies between 4 divisions to systematize Sales and Service

Real Estate Agent

Keller Williams Alabama Gulf Coast
05.2010 - 03.2013
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.

Store Manager

Fausak Tires And Service
06.2005 - 05.2008
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Big 10 Tires
04.1992 - 06.2005
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

No Degree - Music Education

Pensacola Junior College
Pensacola, FL

High School Diploma -

Pine Forest High School
Pensacola, FL
06.1982

Skills

  • Cross-Departmental Collaboration
  • Staff Training
  • Sales Leadership
  • Employee Performance Evaluations
  • Executive Leadership

Timeline

Area Director of Sales and Operations

Pepboys Tires And Service
03.2013 - Current

Real Estate Agent

Keller Williams Alabama Gulf Coast
05.2010 - 03.2013

Store Manager

Fausak Tires And Service
06.2005 - 05.2008

Store Manager

Big 10 Tires
04.1992 - 06.2005

No Degree - Music Education

Pensacola Junior College

High School Diploma -

Pine Forest High School

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Les Duffield