Les Licklider

Company Overview: Wells Fargo; Technology Operations

• Wholesale Tech Services
• Technology Business Services Consultant
• ServiceNow
• Strategic, Analytical Engineer offering expertise in release management and managing 450,000 devices within the systems operations functional area, coordinating the completion of multiple tasks, balancing multiple priorities via ServiceNow and Enterprise Agile Jira
• Wells Fargo; Technology Operations
• Wholesale Tech Services
• Technology Business Services Consultant
• ServiceNow
• Business Analyst

• Company Overview: Wells Fargo; Business Systems Consultant
• Corporate Risk Management
• Enterprise Information Security
• Business Analyst
• Worked in Risk Management Consulting for the implementation of a physical and logical security card system for 350,000 users.
• Wells Fargo; Business Systems Consultant
• Corporate Risk Management
• Enterprise Information Security
• Business Analyst
• ServiceNow

• Independent contractor for OpenDoor as a Field Project Manager
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Managed approximately 25 home at a time.

• Company Overview: Banner Health Corporate; Asset Management/ Business Analyst
• Hand selected to develop and implement an asset management program utilizing the ServiceNow application to enable proactive management of 85K+hardware assets across the Banner Health enterprise
• Facilitated governance meetings to empower cross-functional collaboration among department leaders and ensure technology assets were tracked, received, recovered, deployed and retired in a controlled manner
• Instrumental in formulating policies and procedures for tracking and analyzing technical and financial data of company hardware and equipment from requisition through retirement for improved security management
• Managed the movement of equipment between locations utilizing an IP address detection process to uncover locations within the enterprise hardware is being used
• Tracked asset utilization to ensure assets not in use were recovered, inventoried, re-deployed or disposed of according to the established end of life guidelines
• Formed procurement, inventory, deployment and retirement strategies to optimize technology management and improve risk management throughout the life cycle of the assets
• Established policies and best practices to support responses of asset auditing for sharpened security and financial accounting management
• Traveled to different site locations within the enterprise to deliver educational work sessions to promote buy-in on newly developed policies
• Banner Health Corporate; Asset Management/ Business Analyst

• Managed daily operations and support of technology, matured operational processes and capabilities, addressed customer support issues and ensured the stability and performance of the technology infrastructure and recovery of the technical environment in response to breaches or disasters
• Provided high-quality customer service to hospital communities in relation to IT functions, attended facility project meetings and participated in supporting major facility and business driven projects
• Prioritized, directed and scheduled technical onboarding of employee workstations to include the relocation of electrical hardwiring and added ports and IT peripherals, ensuring appropriate resources are deployed to meet the end-users clinical and technical needs
• Collaborated with senior management and service delivery staff to determine support needs, identify technology gaps and address emerging IT needs in cross-departmental projects
• Participated and contributed to project kick-off meetings, serving as a single point of contact for all IT related projects
• Determined capacity planning to ensure appropriate resources were available to support proposed projects and growth of the technical environment
• Coordinated internal resources with contractors/ vendors to execute on-campus improvement and facility start-up projects by defining project scope and involving relevant department heads to structure timelines
• Conducted business and feasibility analysis to ensure projects met financial objectives and return-on-investment ratios by forecasting requirements, preparing project budgets and defining workforce needs
• Developed and maintained productive relationships with project owners, business leaders, contractors, vendors and other project stakeholders
• Improved employee onboarding process by ensuring all office and work-related technologies were on-line with appropriate user access on the first day of employment
• Led a business case analysis and review to support the procurement of additional mobile devices and broader PC monitors resulting in increased employee and overall unit/clinic productivity
• Significant contributor to the construction and opening of two new campus facilities, Banner Goldfield Hospital and Banner MD Anderson Phase II consisting of 400+ computers and printers, digital signage, data and electrical infrastructure
• Worked with ECHO designers and internal risk management partners to acquire approval and move forward with a Stand/Sit Desk solution, improving productivity and work ergonomics
• Purchased and deployed tablet computers to assist facility engineers to expedite support functions
• Rolled out Cerner Surginet EMR in 2007 and subsequently rolled out the improved Cerner Millennium EMR in 2008 to convert all paper charting to EMR platform

• Proactively managed a multi-terabyte medical monitoring system for performance issues and responded within strict time frames to escalate incidents
• Performed ongoing information network assessments and audits to ensure that information systems are adequately protected and meet HIPAA certification requirements
• Researched hardware and operating systems to correct endpoint deficiencies
• Developed detailed technical and security documentation and recommendations to solve and mitigate reoccurring IT issues and underlying problems
• Supported the enterprise Help Desk incident request system through process improvements to workflows, reporting and site administration
• Assisted in the implementation of the eICU solution which dedicated video cameras and audio hookups in ICU rooms to stream real-time feed for 24 monitoring of slight consequential changes in patient’s condition
• Procured hardware for the eICU program and worked closely with contractors, facility and desktop engineers to wire-ready and deploy the program’s equipment
• Monitored and optimized production processes to increase throughput and improve quality.