Self-starting French-Canadian Operations Manager with a history of meeting company goals utilizing consistent and organized practices. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Morningside Translations
04.2022 - Current
Managed a team of nine Project Manager and Project Coordinator for successful project completion and timely delivery.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assisted in recruiting, hiring and training of team members.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced operational risks while organizing data to forecast performance trends.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Streamlined operational processes by implementing efficient workflow management strategies.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Operations Project Manager
Morningside Translations
09.2019 - 04.2022
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Localization Project Manager
SDL inc.
07.2017 - 02.2019
Collaborated with global teams to ensure consistency across localized content while maintaining cultural relevance.
Enhanced localization workflow efficiency by implementing project management tools and processes.
Coordinated with vendors and stakeholders, ensuring timely completion of localization projects.
Partnered with project team members to identify and quickly address problems.
Designed custom workflows for complex projects, allowing for efficient resource allocation and streamlined processes.
Conducted post-project evaluations to identify areas of improvement for future initiatives, leading to continuous process enhancements.
Facilitated smooth handoffs between different departments within the organization by maintaining clear and concise documentation of all project-related information.
Oversaw risk assessment activities for all projects under my purview to minimize negative impacts on deadlines or budget.
Teacher
Esprit Montessori School
08.2016 - 03.2017
Responsible for delivering the core educational standards of the Esprit School in accordance to Montessori principles and standards to 7th to 12th grade students - Government, Policy, Economics, History and Geography taught.
Facilitated development of consistent learner outcomes through board attendance and steadfast participation in curricular and extracurricular committees.
Planned and developed instructional material appropriate to the intellectual and instructional level of pupils from varied socio-economic and cultural backgrounds.
Designed running programs and trained students for local races.
In House French Translator
Reynolds and Reynolds
07.2015 - 08.2016
Oversaw the French-English conversion team responsible for all translations and educational workshops regarding Reynolds & Reynolds software applications in Quebec.
Advised management on how to increase translator productivity, allowed the translation team to effectively deliver during peak demand times.
Monitored, analyzed and tracked project's progress and handle any issues that arose.
Supported the translation team with other projects when necessary.
Acted as the point of contact and communicated project status adequately to all participants.
Translated, edited, annotated and wrote technical and marketing content.
Developed strategies to perform accurate and consistent translations.
Education
Bachelor of Arts - Translation
Université Du Québec À Trois-Rivières
Trois-Rivières, QC
05.2016
Bachelor of Arts - History, Communication & Literature