Les Parker
Phoenix,AZ
Summary
Compassionate and driven addict in recovery with excellent organizational skills and communication abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of Behavioral Health.
Overview
15
15
years of professional experience
Work History
Sober Living House Manager
MBS Solutions
Mesa, AZ
03.2018 - 04.2021
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed all intake and discharge paperwork and procedures for residents.
Customer Service Representative
Shellpoint Mortgage Servicing
Phoenix, AZ
02.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate/Sales Associate
TTEC - Assigned To Google
Phoenix, AZ
11.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Registered Nurse, NICU /Emergency Room Registered Nurse
St. Joseph's Hospital And Medical Center
Phoenix, AZ
05.1996 - 09.2002
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every hour to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
Behavioral Health Technician
Chandler Valley Hope
Chandler, AZ
05.1993 - 12.1995
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every hour to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
Education
Certificate of Completion - Peer Support Specialist
RI International
Phoenix, AZ03.2022
Associate of Applied Science - Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ06.1997
Skills
- Client needs assessments
- Written and verbal communication
- Cultural Awareness
- Decision Making
- Written Communication
- Attention to Detail
- MS Office
Timeline
Customer Service Representative
Shellpoint Mortgage Servicing
02.2019 - 12.2020
Sober Living House Manager
MBS Solutions
03.2018 - 04.2021
Customer Service Associate/Sales Associate
TTEC - Assigned To Google
11.2017 - 01.2019
Registered Nurse, NICU /Emergency Room Registered Nurse
St. Joseph's Hospital And Medical Center
05.1996 - 09.2002
Behavioral Health Technician
Chandler Valley Hope
05.1993 - 12.1995
Certificate of Completion - Peer Support Specialist
RI International
Associate of Applied Science - Nursing
Maricopa Community Colleges - Mesa Community College