Proven performer with a track record of exceeding performance metrics at Fazoli's, demonstrating a strong work ethic and exceptional complaint resolution skills. A reliable team player, adept at maintaining high safety standards and enhancing customer satisfaction, I bring a blend of patience, understanding, and quality assurance to every role.
Hi, I’m
Lesa Bailey
London,KY
Summary
Overview
11
years of professional experience
Work History
Community Services Project
Attendant
02.2023 - Current
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Fazoli's
Customer Service Representative
04.2022 - 06.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
David's Steakhouse & Buffet
Shift Cook, Baker, Customer Service Representative
03.2014 - 07.2021
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Somerset100 University Drive London, KY 40741
from Working On Associates Degree
University Overview
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Safety understanding
- Safety awareness
- Initiative and Self-Motivation
- Supply Restocking
- Quality Assurance
- Equipment Maintenance
- Complaint resolution
Timeline
Attendant
Community Services Project
02.2023 - Current
Customer Service Representative
Fazoli's
04.2022 - 06.2023
Shift Cook, Baker, Customer Service Representative
David's Steakhouse & Buffet
03.2014 - 07.2021
Somerset
from Working On Associates Degree
Similar Profiles
Takia GardnerTakia Gardner
Rest Area Attendant at Community Services Project, Inc.Rest Area Attendant at Community Services Project, Inc.
Muayed SarrisMuayed Sarris
FACILITY ENGINEER, OPERATIONS at Farnek Services LLC - Project Al Falah Community (ALDAR)FACILITY ENGINEER, OPERATIONS at Farnek Services LLC - Project Al Falah Community (ALDAR)
Kira VaughnsKira Vaughns
Senior Community Peer Educator at UNM Project ECHO – Community Peer Educator Program (CPEP)Senior Community Peer Educator at UNM Project ECHO – Community Peer Educator Program (CPEP)
Michael RidenerMichael Ridener
Mixer at Hearthside FoodsMixer at Hearthside Foods
Ashley OsterhageAshley Osterhage
Probation Parole Officer at Commonwealth of Kentucky- Department of CorrectionsProbation Parole Officer at Commonwealth of Kentucky- Department of Corrections