Lesa Bennett
Helena,GA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Starks and Favor. Skilled in analyzing data and building strong client relationships, I excel in roles requiring attention to detail and interpersonal communication. My experience includes improving financial accuracy and fostering team collaboration, contributing to increased profitability and volunteer engagement. Efficiently meet customer service and cashier needs with punctual, reliable support. Promote products and drive sales with skills in merchandising, display building and relationship-building. Well-organized and hardworking with multitasking and time management strengths.
Overview
38
38
years of professional experience
Work History
Checkout Clerk
Starks and Favor
08.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Managed cash register operations to ensure accurate financial transactions and minimize discrepancies.
- Reduced shrinkage by diligently monitoring inventory levels and verifying product pricing accuracy.
- Handled returns and exchanges professionally, resolving customer issues promptly while adhering to company policies.
- Increased repeat business by cultivating strong relationships with customers through friendly service and attentive assistance.
- Identified potential security risks or fraudulent activity at the checkout counter, taking appropriate action when necessary.
Volunteer Coordinator
Sixth Avenue Baptist Church
02.2014 - 08.2020
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Large Group Underwriter
Blue Cross Blue Shield of Alabama
01.1987 - 01.2014
- Assisted in training new team members, sharing knowledge of best practices, and fostering a positive work environment.
- Collaborated with other departments, ensuring seamless communication and a comprehensive understanding of client needs.
- Developed tailored insurance solutions for clients, addressing their unique requirements and concerns.
- Increased customer satisfaction with timely response to inquiries and providing clear explanations about underwriting decisions.
- Served as an expert resource for colleagues seeking guidance on challenging or unusual underwriting scenarios.
- Contributed to profitability by accurately pricing policies based on risk assessment data analysis.
Education
Bachelor of Arts - Mathematics
Talladega College
Talladega, AL05.1986
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Quality Assurance
- Application Review
- Data Collection
- Relationship Building
- Data Interpretation
- Client Relationship Building
- Credit analysis
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone Etiquette
Timeline
Checkout Clerk
Starks and Favor
08.2024 - Current
Volunteer Coordinator
Sixth Avenue Baptist Church
02.2014 - 08.2020
Large Group Underwriter
Blue Cross Blue Shield of Alabama
01.1987 - 01.2014
Bachelor of Arts - Mathematics
Talladega College
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