Lesa Clark
Homewood
Summary
Licensed Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Adept at managing documentation, ensuring compliance with regulations, and facilitating clear communication. Demonstrated ability to utilize organizational skills and attention to detail to enhance team productivity and client satisfaction.
Overview
33
33
years of professional experience
Work History
Licensed Loan Officer Assistant
Union Home Mortgage / Caliber Home Loans
03.2020 - 02.2025
- Prepared loan file for underwriting by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request proper documentation required for loan approval.
- Ensured regulatory compliance with mortgage lending laws by meticulously reviewing documents and maintaining current knowledge of industry standards.
- Employed strong organizational skills to manage multiple tasks simultaneously, prioritizing workload to meet strict deadlines effectively.
- Enhanced loan processing efficiency by streamlining documentation and communication procedures.
- Maximized customer satisfaction by promptly addressing inquiries, resolving issues, and providing updates throughout the loan process.
- Managed a pipeline of loans from origination through closing, maintaining open lines of communication with all involved parties to ensure smooth transactions and positive outcomes for clients.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Streamlined client communication channels by creating templates for emails, letters, and other correspondence to maintain professionalism across all interactions.
- Reviewed and validated details of loan applications and closing documentation.
- Proactively identified potential roadblocks in the loan process and collaborated with team members to develop effective solutions, minimizing delays and ensuring timely closings.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Built rapport with clients through active listening, empathetic understanding, and clear communication regarding their specific needs throughout the entire loan process.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed event planning and execution for business-centered gatherings.
- Created numerous shared spreadsheets such as production tracking, closed client information with details of the transaction, and event RSVP tracker.
- Organized and maintained contact information spreadsheet for loan officer's past & current clients and realtors.
- Created co-branded flyers, property listing websites, and powerpoint presentations.
- Maintained referral pipeline through mailing campaigns for present clients, realtors and referral partners
Market Center Administrator
Keller Williams Homewood
04.2019 - 02.2020
- Managed day-to-day operations of the market center office while remaining aware of long-term goals and objectives.
- Performed weekly bank reconciliation reports for escrow, commission and expense accounts to ensure compliance with state and federal regulations.
- Managed payroll processing for all employees and processed agent commissions ensuring timely and accurate payment distribution.
- Prepared month-end transmittal reports and monthly regional reports for corporate headquarters.
- Obtained approval for the 2020 budget despite being significantly higher than the 2019 budget, which had been grossly underestimated.
- Provided comprehensive weekly reports for the Market Center's Operating Principle to monitor and track the office's overall health and performance, enabling informed decision making.
- Ensured agents completed all required paperwork correctly and that the office maintained records in compliance with state and federal guidelines.
- Guided sales agents through contract writing, contract negotiations & client management to secure profitable transactions for the market center.
- Facilitated the onboarding of new agents into the system, assisted them in getting established, and provided training on DotLoop, DocuSign, and KW Command.
Realtor
LAH Real Estate Inc.
01.2017 - 04.2019
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Dental Office Manager
Jack R Clark DMD - Family & Cosmetic Dentistry
03.1992 - 04.2014
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed daily billing, banking and accounting tasks
- Received and directed after-hours emerency calls
Education
Bachelor of Science - Marketing
Samford University
Birmingham, ALSkills
- Goal oriented
- Problem-solving aptitude
- Attention to detail
- Organizational skills
- Desktop underwriter
- Microsoft Office Suite
- Encompass & H2O
- Loan application preparation
- Loan processing
- Effective communication
- Reliability
- Client Satisfaction
NMLS license
Licensed in Alabama and North Carolina
Timeline
Licensed Loan Officer Assistant
Union Home Mortgage / Caliber Home Loans
03.2020 - 02.2025
Market Center Administrator
Keller Williams Homewood
04.2019 - 02.2020
Realtor
LAH Real Estate Inc.
01.2017 - 04.2019
Dental Office Manager
Jack R Clark DMD - Family & Cosmetic Dentistry
03.1992 - 04.2014
Bachelor of Science - Marketing
Samford University
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