Lesa Conlan
Midlothian,USA
Summary
Dynamic office administration professional with a proven track record in managing daily operations and optimizing workflows for maximum efficiency. Strong organizational and leadership abilities foster a productive team environment, ensuring seamless collaboration and support. Proficient in various office software, adept at scheduling, and skilled in resource allocation to enhance operational success. Committed to driving results through strategic planning and effective communication.
Overview
23
23
years of professional experience
Work History
Office Manager/Secretary
Best Plumbing Inc
04.2014 - Current
- Customer Care, Problem Solving. Renew and apply for plumbing and site registration with the city’s village.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- AIA documents ,Union Dues, Legal Waivers, payroll, certified payroll. Certified Notary for Illinois, notarize legal Documents. Typing proposals and bids.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Cranley Awards and Promotions, Promotional and Awards Services
08.2010 - 11.2013
- Record daily sales and sales tax payables. Pending purchase orders on all orders placed
- Purchase orders, enter in computer, secure PO number, call in orders. Maintain customer and vendor files. Make sure all terms are correct on Vendors and all Invoices.
- Resolve customer complaints. Bank deposits and Cash handling.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Licenses and Title Processor/ Cashier
Cranley Chrysler | Dealership
10.2002 - 06.2008
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Request information or assistance using paging systems. Car license and title processor.
- Fill out titles and process through the IL DMV
- Customer info data entry. Service department data entry and files.
- Aided smooth title transfers by coordinating with surveyors, appraisers, and other professionals to address any discrepancies or concerns effectively.
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
Education
High School -
Morgan Park High School
06.1997
Skills
- Office management
- Technical support
- Organizational skills
- Office administration
- Billing
- Clerical support
- Decision-making
- Computer skills
- Administration and reporting
- Travel coordination
- Expense reporting
- Credit and collections
Timeline
Office Manager/Secretary
Best Plumbing Inc
04.2014 - Current
Office Manager
Cranley Awards and Promotions, Promotional and Awards Services
08.2010 - 11.2013
Licenses and Title Processor/ Cashier
Cranley Chrysler | Dealership
10.2002 - 06.2008
High School -
Morgan Park High School
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