Lesa Ford
Rogers,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chilis's Bar And Grill
06.2020 - Current
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Campus Cleaning Coordinator
The Journey
09.2015 - 05.2020
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Associate of Applied Science - Hospitality Leadership
Pima Community College
Tucson, AZ05.2025
Skills
- Recruiting and interviewing
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Customer rapport
- Schedule oversight
- Staff Supervision
- Money Handling
- Staff Management
- Team motivation
- Employee performance evaluation
- Customer Relations
- Recruitment and hiring
- Customer Service
- Time Management
- Reliability
- Orientation and training
- Compliance understanding
- Performance reviewing
- Staff Training and Development
Accomplishments
Current Area Training Captain for the Gulf Coast Region under Brinker International.
Affiliations
- National Restaurant Association
Certification
ServSafe Certification
Timeline
Assistant Manager
Chilis's Bar And Grill
06.2020 - Current
Campus Cleaning Coordinator
The Journey
09.2015 - 05.2020
Associate of Applied Science - Hospitality Leadership
Pima Community College