LESA E. GEIGER
Springfield,MO
Summary
I am an experienced retail manager with excellent employee delegation skills. I am a customer service expert, able to make customers happy even when I don't have the answers they desire. I will lead the team in up sales creating many loyal return customers.
Overview
11
11
years of professional experience
Work History
Attendant
SPRINGFIELD PUBLIC SCHOOLS
04.2024 - Current
- ASSISTING WITH DEVELOPMENTALLY DISABLED CHILDREN ON THE BUS.
- LOADING AND UNLOADING SAFELY USING SEAT BELTS OR RESTRAINTS AS DEFINED BY THEIR IEP.
- WORKING WITH THE BUS DRIVER AS A TEAM TO RESOLVE ANY CONCERNS TO ENSURE SAFE TRANSPORT TO AND FROM SCHOOL.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
Assistant Manager
FYE
01.2023 - 01.2025
- COMPLETED UPSALES FOR DISCOUNT PROGRAM AND MAINTAINING THE NUMBER ONE SPOT IN THE STORE WITH A 85 TO 90 PERCENT AVERAGE OVER THE TWO YEARS I WORKED THERE.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Customer Service
ROI
05.2021 - 06.2023
- Handled 30 to 40 inbound calls daily from hospitals assisting with creating purchase orders from requisitions.
- Placed orders with suppliers.
- Assisted with locating products from vendors.
- Tracked missing orders
- Contacted vendors to obtain current shipping dates and tracking information handling 60+ calls a day.
- Provided excellent customer service to clients, resolving inquiries quickly and professionally.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
Global Privacy Team
GLOBAL PRIVACY, EXPEDIA INC.
12.2019 - 05.2021
- WORK WITH ESCALATED GUESTS TO ASSIST IN RESOLVING ISSUES.
- HANDLE PRIVACY ISSUES REGARDING CUSTOMER ACCOUNTS AND PERSONAL INFORMATION.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Consumer Relations
Expedia Inc.
01.2019 - 12.2019
- Work with escalated guests to assist in resolving issues.
- Handle complaints to the Corporate Office via phone and email.
- Respond to complaints to the BBB.
- Respond to legal cases.
- Established strong relationships with employees across all departments, acting as a reliable point of contact for concerns or issues that arose.
- Established strong relationships with clients, maintaining open communication channels for better understanding of their needs and expectations.
- Participated in regular team meetings to discuss ongoing challenges, successes, and areas for improvement within consumer relations operations.
- Collaborated with team members to improve overall consumer relations, sharing insights and best practices.
Relocations
Expedia Inc.
04.2017 - 12.2018
- Worked with hotels and guests to avoid relocation or move bookings to comparable properties.
- Reduced client stress during relocations by providing exceptional customer service and empathetic support.
- Coordinated international relocations, navigating complex customs regulations and cultural differences to ensure smooth transitions for customers.
Sales Supervisor
Spencer’s
06.2014 - 08.2017
- Stocked and straightened the sales floor as well as helped with yearly inventory.
- Work with new employees to teach skills.
- Open and close the store as well as provide direction to employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Business Administration And Management
Ozarks Technical Community College
Springfield, MO06.2027
Skills
- Team delegation - I am able to direct a team ensuring for complete coverage even during the busiest of times
- Customer service expert - Able to provide customers information about the things they want, but the things they did not know they wanted
- Merchandising - Able to set displays based on planograms or I can create my own displays to show items at their best
- Trainer - Will teach employees not only how to do their jobs, but to succeed at attaining company goals
- Upsell leader - I always lead the team in add on items or signing up for company promotions
Timeline
Attendant
SPRINGFIELD PUBLIC SCHOOLS
04.2024 - Current
Assistant Manager
FYE
01.2023 - 01.2025
Customer Service
ROI
05.2021 - 06.2023
Global Privacy Team
GLOBAL PRIVACY, EXPEDIA INC.
12.2019 - 05.2021
Consumer Relations
Expedia Inc.
01.2019 - 12.2019
Relocations
Expedia Inc.
04.2017 - 12.2018
Sales Supervisor
Spencer’s
06.2014 - 08.2017
Business Administration And Management
Ozarks Technical Community College
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