Lesa Handley Bratton
Houston,Texas
Summary
Dynamic leader with a proven track record at Mattress Overstock, enhancing sales revenue through strategic planning and relationship building. Skilled in sales coaching and staff management, I excel in fostering client relationships and leading teams to exceed sales goals. Expert in direct sales and motivational techniques, achieving significant performance improvements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Mattress Sales Manager
Mattress Overstock
02.2020 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Transportation Dispatcher
Excel Dispatch Services
03.2010 - 03.2021
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided training and guidance to new dispatchers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Implemented new dispatch software that led to quicker response times and better communication between drivers and dispatch.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
Education
Religious Studies
College of Biblical Studies
Houston09.1988
High School Diploma -
John Marshall High School
Milwaukee, WI06.1981
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Sales Coaching
- Product Knowledge
- Sales expertise
- Positive and upbeat
- Direct Sales
- Rapport and relationship building
Timeline
Mattress Sales Manager
Mattress Overstock
02.2020 - 03.2021
Transportation Dispatcher
Excel Dispatch Services
03.2010 - 03.2021
Religious Studies
College of Biblical Studies
High School Diploma -
John Marshall High School
Reading
Love to read all types of books that motivate and build character. Anything that challenged the mind to grow. Most of the books I read are how to become a great influencer and building myself and others. I'm a true believer that books expands our mind. " A reader lives a thousand lives before he dies... the man who never reads lives one one." George R.R. Martin
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