LESA HANSON
Troy,Missouri
Summary
Talented Executive Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Executive Director CDI
Providence Health & Services
Renton, WA
02.2022 - Current
- Drove successful implementation of business strategies, resulting in a $28M increase in revenue from FY22 to FY23. Continuation of these efforts has led to an additional $17M growth in revenue for FY24.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Assisted in developing budgets for each departmental unit within the organization.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Authored reports outlining progress on projects or initiatives for senior leadership review.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Successfully improved employment turnover through creating incentive and training programs.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Director CDI Services
Nuance Communications, Inc.
05.2019 - Current
- Operationalized the delivery of services and outcomes for large IDNs (greater than 40+ sites) by partnering with clients to define standards and performance goals to achieve their CDI outcomes based upon their senior leadership's key performance initiatives
- Drove change management across the systemization of CDI programs
- Collaborated across all facets of the CDI product lines of business to support client and company performance outcomes
- Demonstrated expertise in processes and identification of opportunities for improvement of service and outcomes delivery
- Support client adoption and understanding of value of software to enhance their productivity and efficiency of reviews to meet their identified goals/outcomes
- Strategized to align service delivery in a more efficient delivery model to improve consultant morale and work/life balance
- Implemented process changes and oversaw deliverables
- Established a strong presence with large IDNs at the C-Suite level
- Developed and operationalized solutions for clients with deficient CDI performance and outcomes
- Support of NPI for Pediatric CDI program development.
Sr. Manager, Clinical Operations
Nuance Communications, Inc.
02.2014 - 05.2019
- Managed the forecasting and delivery of revenue for the CDI line of business on all projects
- Responsible for coordinating and allocating internal resources for CDI Service delivery for the entire CDI Line of Business
- Sales support and contracting resource for development of RFPs for Nuance CDI services and presales client-facing interactions, as requested
- Responsible for the forecasting of staff for CDI services within scope of contract
- Development of processes and project plans for CDI services
- Developed Skills Matrix for support of scheduling and development of PC resources in the CDI line of business
- Mentored and collaborated with the training and enablement manager to support staff development and career progression
- Collaborates with staff, Preplanning, Nuance IT, product management and senior leadership teams to develop, coordinate and implement the organization's risk management plan, including risk identification and risk reduction strategies
- Ensures appropriate utilization of staff for management and delivery of services.
Healthcare Consultant
Nuance Communications, Inc.
06.2011 - 02.2014
- Supported product management in annotation for the development of the CLU engine and the clinical standards
- Delivered consulting services to various hospitals and healthcare systems in assessment, implementation, and ongoing CDI outcomes management
- Supported clients in achieving their CMI goals and driving identified outcomes for success
- Worked with the C-Suite regarding the CDI program project and delivery of services and outcomes
- Served as a subject matter expert in CDI and coding compliance for delivery of services.
Pre-Authorization Nurse
GROUP HEALTH PLAN INSURANCE COMPANY (COVENTRY HEALTHCARE)
08.2001 - 04.2002
- Provided clinical expertise to authorize various procedures, tests, and admissions in compliance with insurance members Certificate of Coverage
- Worked closely with the Medical Director and Benefits Coordinators, case managers at the insurance company and hospitals to obtain approval/denial of coverage of proposed services
- Required excellent telephonic, personal, and electronic communication skills.
Staff Nurse Emergency Services
LINCOLN COUNTY MEDICAL CENTER
05.1994 - 12.1999
- Provided care at rural community emergency department for patients who had suffered trauma, chest pain, and various other medical ailments/injuries
- Assisted in development of triage process and participated in JCAHO and state surveys.
IHT-Epic Inpatient Orders Product Specialist
SSM Health
- Regional product expert for the EpicCare Inpatient Orders application including clerk order entry and CPOE
- Assisted with the development of test scripts and plans
- Assisted with the development of training content and data
- Required understanding of the databases required for implementation/maintenance of EpicCare Inpatient Orders and/or Documentation
- Served as a positive change management communicator with end users to ensure adoption of the application
- Coordinated with clinical staff to validate workflows within the application
- Resource for troubleshooting and resolving IP Orders issues for staff and physicians, prioritization of remedy tickets, maintenance of end user satisfaction with the EMR and delivered rapid and efficient resolution of end user issues.
Lead Clinical Documentation Specialist
SSM Health
- Responsible for the supervision of the Compliant Documentation Team at DePaul Health Center
- Worked closely with nurses, physicians, and coding staff to facilitate meeting monthly reimbursement goals
- Responsible for accurately reporting data and suggestions for improvement of results to the Network Executive Director of CDMP
- Coordinate staff assignments to cover vacation or absences
- Serve as a positive motivator of staff to work efficiently and effectively to facilitate meeting department goals
- Developed multiple policies, procedures, and reporting tools for the Network Compliant Documentation Management Team
- Diligently worked to stimulate the CDMP program toward current and future outcome goals
- Always willing to provide additional effort/assistance/suggestions with changes and improvements to the CDMP program at SSMHC-St
- Louis.
CHARGE/STAFF NURSE EMERGENCY SERVICES
- Provided care for patients suffering from trauma and various clinical conditions
- Served as the Charge Nurse and responsible for the direction and coordination of staff and patients in a fast-paced, constantly changing environment
- Maintained a supportive and positive work environment for staff members and physicians
- Effectively communicated with staff, physicians, management, and ancillary departments to facilitate the care to patients in the ED to maintain throughput and satisfaction in a safe environment, while delivering high quality care.
Education
Master's in Business Administration - MBA
LINDENWOOD UNIVERSITY
St. Charles, Missouri01.2010
Bachelor of Science in Nursing - BSN
UNIVERSITY OF MISSOURI ST. LOUIS
St. Louis, Missouri01.2008
Associate of Science in Nursing - ASN
HANNIBAL LA-GRANGE COLLEGE
Hannibal, Missouri01.1994
Skills
- Strategic Business Practices
- Change Management
- Organizational Culture Alignment
- Program Management
- Business Operations Management
- Documentation Compliance
- Program/Client Management
- CDI/Coding Education
- ICD-10 Expertise
- Official Coding Guidelines
- Coding Clinics
- CAPD product line knowledge and experience
- ED Nursing/Management
- Med/Surg
- Team Management and Development
- Communication
- Problem Identification
- Resolution
- Process Design
- Process Improvement
Certification
Registered Nurse (RN), State of Missouri
Personal Information
Title: RN, BSN, MBA
Timeline
Executive Director CDI
Providence Health & Services
02.2022 - Current
Director CDI Services
Nuance Communications, Inc.
05.2019 - Current
Sr. Manager, Clinical Operations
Nuance Communications, Inc.
02.2014 - 05.2019
Healthcare Consultant
Nuance Communications, Inc.
06.2011 - 02.2014
Pre-Authorization Nurse
GROUP HEALTH PLAN INSURANCE COMPANY (COVENTRY HEALTHCARE)
08.2001 - 04.2002
Staff Nurse Emergency Services
LINCOLN COUNTY MEDICAL CENTER
05.1994 - 12.1999
IHT-Epic Inpatient Orders Product Specialist
SSM Health
Lead Clinical Documentation Specialist
SSM Health
CHARGE/STAFF NURSE EMERGENCY SERVICES
Master's in Business Administration - MBA
LINDENWOOD UNIVERSITY
Bachelor of Science in Nursing - BSN
UNIVERSITY OF MISSOURI ST. LOUIS
Associate of Science in Nursing - ASN
HANNIBAL LA-GRANGE COLLEGE
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