LESA Lothrigel
Las Vegas,NV
Summary
Service-oriented Paint Sales Associate offering 28-year background assisting customers with paint selections and mixing colors to match paint specifications. Friendly and courteous individual with in-depth knowledge of paint mixing, matching and POS system operations. Comfortable standing for long periods of time.
Overview
15
15
years of professional experience
Work History
Owner
Lesas Auto Body Supplies
04.2015 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered incoming calls and emails to provide product information, features and benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed tinting, mixing and color matching of paint.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Actively engaged customers to gather information on current and future paint projects.
- Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
- Trained and mentored new associates by modeling customer service methods, product knowledge and check out techniques.
- Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.
Manager
Las Vegas Auto Paint
01.2012 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Professionally answered telephones and responded to customer inquiries.
- Performed arithmetic functions handling cash, close checks and balance register.
- Followed quality control procedures.
- Traveled to manufacturing facilities to evaluate product creation and point out potential issues.
- Collaborated with team of engineers to develop new products.
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Performed tinting, mixing and color matching of paint.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Identified and accurately explained [Brand] product information and product application.
- Trained and mentored new associates by modeling customer service methods, product knowledge and check out techniques.
- Monitored employee performance to maintain quality and compliance with job standards.
- Mixed paint colors to create custom blends, using paint mixing machine .
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Paint Department Supervisor
Cti Industrial Supply
08.2008 - 01.2012
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Performed tinting, mixing and color matching of paint.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Created Paint Department for the owner at the time.
Education
GED -
Durango High School
Las Vegas, NVSkills
- Supplier Relations
- Color Matching
- Critical Thinking
- Industry Best Practices
- Product Knowledge
Accomplishments
Color theory class for Sherwin Williams.
pride myself in being able to create color.
Personal car builder and painter for 20 years
Timeline
Owner
Lesas Auto Body Supplies
04.2015 - Current
Manager
Las Vegas Auto Paint
01.2012 - 03.2015
Paint Department Supervisor
Cti Industrial Supply
08.2008 - 01.2012
GED -
Durango High School
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