Lesa Masten

• Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
• Communicated with staff to resolve problems with residents.
• Developed and deepened relationships with residents and fellow staff.
• Facilitated and provided counseling and emotional support to help residents cope.
• Facilitated case management meetings with residents and other stakeholders involved in their care.
• Maintained detailed records of all contacts with clients including progress notes, assessments reports, and treatment plans.
• Schedule monthly educated presentations.
• Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
• Provided direct support to residents with medical, housing, and social services needs.

• Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
• Communicated with staff regarding resident issues.
• Developed and deepened relationships with residents and fellow staff.
• Implement support, counseling and education to residents.
• Conducted home visits to assess resident's living conditions and identify potential service opportunities.
• Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and outcomes.
• Coordinated referrals to appropriate community-based organizations and agencies.
• Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
• Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
• Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
• Developed individualized service plans for each resident based on assessment results.

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• Ensure Government Regulation and Policy Compliance, Maintain Tenant Files, Maintain Tenant Occupancy, Oversee Maintenance of the Community, Instruct and Train the Maintenance Department, Input Information into the Computer, Maintain positive Management/ Resident Relations, Ensure Tenant Safety, Calculate and Process fees and charges, Run Monthly Reports, Author and Serve Notices, Set-up Vendor Appointments

• Ensure Government Regulation and Policy Compliance, Maintain Tenant Files, Maintain Tenant Occupancy, Oversee Maintenance of the Community, Input Information into the Computer, Ensure Tenant Safety, Calculate and Process fees and charges, Maintain positive Management/Resident Relations, Set-up Vendor Appointments